RAJI NAIR
Pottstown
Summary
Dynamic sales leader with extensive experience at PNC Bank, driving enterprise strategy and customer experience transformation. Proven track record in multi-market revenue acceleration and employee engagement. Skilled in analytics and coaching, I excel at fostering cross-LOB collaboration to achieve holistic outcomes and elevate performance across diverse teams. Seasoned Retail Sales Leader with a background in managing various retail environments. Proven record of increasing sales, enhancing customer satisfaction and training team members to optimize performance. Unique blend of leadership skills, product knowledge and understanding of consumer behavior. Previous work has consistently resulted in improved store performance and heightened brand visibility. Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Sales Leader
PNC BANK
01.2024 - Current
- Lead sales strategy, execution, and performance across a multi‑branch market.
- Strengthen leadership capability, drive customer experience outcomes, and influence cross‑LOB partnerships.
- Key Leadership Contributions
- Lead multi‑market team of branch leaders aligned to enterprise strategy.
- Strengthen leadership capability through coaching and performance management.
- Improve customer experience through Human Sigma principles and frontline engagement.
- Champion risk culture and ensure adherence to regulatory and operational standards.
- Drive integrated sales outcomes across Retail, Business Banking, and Investments.
Sales & Service Director, Northeast Territory
PNC BANK
01.2023 - 01.2024
- Territory‑level executive responsible for enterprise sales strategy, customer experience, and field readiness.
- Key Leadership Contributions
- Directed sales strategy execution across a large geographic footprint.
- Strengthened customer experience performance through coaching and discipline.
- Partnered with senior leaders across all lines of business to drive growth.
- Oversaw field readiness for enterprise initiatives.
- Mitigated regulatory, operational, and credit risks.
Area Manager (Sales Leader), CPA/GPA Market
PNC BANK
01.2021 - 01.2023
- Oversaw multi‑branch sales performance, customer experience, and operational execution.
- Key Leadership Contributions
- Directed sales and service performance across multiple branches.
- Elevated employee engagement through leadership development and recognition.
- Strengthened risk and compliance discipline.
- Executed market‑level sales strategies and account plans.
- Built a strong leadership pipeline through targeted development.
Sales & Client Experience Market Manager
PNC BANK
01.2020 - 01.2021
- Led readiness, execution, and adoption of sales and client experience initiatives.
- Key Leadership Contributions
- Directed development and deployment of readiness materials for enterprise initiatives.
- Strengthened alignment between enterprise strategy and market‑level execution.
- Supported change management and communication cascades.
- Partnered with cross‑LOB leaders to enhance customer experience and sales outcomes.
Regional Manager
PNC BANK
01.2017 - 01.2020
- Directed sales and customer experience across multiple branches.
- Key Leadership Contributions
- Led a multi‑branch region through operational discipline and performance optimization.
- Strengthened risk governance and compliance adherence.
- Developed emerging leaders through coaching and performance management.
- Drove employee engagement and customer‑centric behaviors across the region.
Sales & Client Experience Specialist
PNC BANK
01.2017 - 12.2017
- Led strategic projects focused on Human Sigma, Business Banking, and customer experience improvement.
- Key Leadership Contributions
- Facilitated customer experience workshops and training sessions.
- Supported execution of enterprise initiatives and strategic projects.
Branch Manager, Vice President
PNC BANK
01.2006 - 12.2016
- Led branch sales, service, operations, and business development.
- Key Leadership Contributions
- Drove acquisition, retention, and growth in Business Banking and Investments.
- Oversaw daily operations, compliance, hiring, and performance management.
- Built a strong, engaged team culture focused on client experience and sales excellence.
Department Manager
Nordstrom, Inc.
01.2003 - 12.2006
- Managed departments with annual sales up to $25M.
- Led 15–30 employees in sales, service, and leadership development.
Education
MBBS - Bachelor of Medicine & Bachelor of Surgery
Kasturba Medical College
IndiaSkills
- Enterprise strategy and growth
- Market expansion
- Performance turnaround
- Data-driven decision-making
- Operational excellence
- Multi-branch operations leadership
- Process optimization
- Execution discipline
- Field readiness
- Enterprise initiative deployment
- Leadership and culture transformation
- Team leadership
- Talent strategy and succession planning
- Employee engagement strategies
- Executive communication skills
- Customer and employee experience
- Customer experience transformation
- Client journey optimization
- Service excellence strategies
- Coaching and performance management
Certification
- Human Sigma 6
- NMLS Certified
- PA Notary
- PNC Women in Business Advocate
Personal Information
Title: EXECUTIVE VICE PRESIDENT RETAIL BANKING & ENTERPRISE SALES LEADER
Core Executive Strengths
Enterprise sales strategy development & execution, Multi-market revenue acceleration, Market expansion & performance turnaround, Forecasting, analytics & data-driven decision making, Multi-branch operations leadership, Process optimization & execution discipline, Field readiness & enterprise initiative deployment, Regulatory, operational & credit risk governance, Leading large teams & leaders of leaders, Talent strategy & succession planning, Culture transformation & employee engagement, Executive communication & stakeholder alignment, Human Sigma & customer experience transformation, Client journey optimization & service excellence, Coaching & performance management, Cross-LOB collaboration for holistic outcomes
Timeline
Retail Sales Leader
PNC BANK
01.2024 - Current
Sales & Service Director, Northeast Territory
PNC BANK
01.2023 - 01.2024
Area Manager (Sales Leader), CPA/GPA Market
PNC BANK
01.2021 - 01.2023
Sales & Client Experience Market Manager
PNC BANK
01.2020 - 01.2021
Regional Manager
PNC BANK
01.2017 - 01.2020
Sales & Client Experience Specialist
PNC BANK
01.2017 - 12.2017
Branch Manager, Vice President
PNC BANK
01.2006 - 12.2016
Department Manager
Nordstrom, Inc.
01.2003 - 12.2006
MBBS - Bachelor of Medicine & Bachelor of Surgery
Kasturba Medical College