Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ralayjah Richards

Philadelphia

Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Polite and accommodating Front Desk Representative bringing one-year background in hospitality settings. Accustomed to working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Self-motivated Front Desk Representative with one year of experience in guest services. Pleasant personality coupled with talents in great communication skills. Service-driven multitasker ready to take next step in career with position within this position an other customer service positions. Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Overview

2
2
years of professional experience

Work History

Caregiver

Home Instead Senior Care Home
09.2023 - 11.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Scanning Coordinator

Fulton Bank Administration
10.2022 - 02.2023
  • Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
  • Enhanced inventory accuracy by diligently scanning and updating product information in the system.
  • Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
  • Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.

Hotel Front Desk Receptionist

Lancaster Marriott at Penn Square
01.2022 - 07.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Make sure that front desk looks clean at all times

Education

High School Diploma -

Manheim Township High School
Lancaster, PA

Skills

  • Guest Services
  • Team Lead
  • Front Desk
  • Cash Handling
  • Call Center experience
  • Customer service
  • Communication Skills
  • Microsoft Word
  • Multi-line Phone Systems
  • Administrative Experience
  • Hotel experience
  • Microsoft Powerpoint
  • Sales experience
  • Microsoft Outlook
  • Microsoft Excel
  • Caregiving
  • Cleaning Experience
  • Listening skills
  • Problem Resolution
  • Correspondence management
  • Greeting guests
  • Filing skills
  • Administration work

Timeline

Caregiver

Home Instead Senior Care Home
09.2023 - 11.2023

Scanning Coordinator

Fulton Bank Administration
10.2022 - 02.2023

Hotel Front Desk Receptionist

Lancaster Marriott at Penn Square
01.2022 - 07.2022

High School Diploma -

Manheim Township High School
Ralayjah Richards