Ralph Staley
Goldsboro
Summary
Results-driven Service Manager with a proven track record in client engagement, conflict resolution, and customer satisfaction. Expertise in service operations management and vendor coordination to enhance service delivery.
Overview
33
33
years of professional experience
Work History
Senior/Service Manager
Safety-Kleen Systems, Inc., A Clean Harbors
New Kingstown
02.1993 - Current
- Managed service operations and ensured compliance with safety regulations.
- Coordinated training programs for new team members on service protocols.
- Oversaw customer service initiatives to strengthen client relationships.
- Monitored service delivery performance and identified areas for improvement.
- Collaborated with cross-functional teams to resolve customer issues promptly.
- Resolved escalated customer complaints promptly and efficiently.
- Managed inventory of all branch products required for service operations in an efficient manner.
- Maintained relationships with external vendors providing support services such as maintenance, repair.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
Senior Service Representative
Safety kleen Systems
New Kingstown
04.2015 - 2019
- Assisted customers with service inquiries and product information, contributing to informed purchasing decisions.
- Engaged in conversation with customers to understand needs and resolve issues, fostering positive relationships and loyalty.
- Resolved customer complaints and escalated issues.
- Processed service requests, ensuring timely responses to enhance customer satisfaction.
- Managed customer accounts and maintained accurate records.
Education
HACC
Harrisburg, PASkills
- Client engagement
- Vendor coordination
- Conflict resolution
- Inventory management
- Customer relationship management
- Customer satisfaction
- Sales support
- Cost estimates
- Multitasking and organization
- Positive attitude
- Customer relationship building
Accomplishments
June 1994-September 1994 placed the most Parts Washers with 51 new parts washer services.
December 1994 Won Trip to tour corp HQ in Elgin IL to meet Don Brinkman.
Numerous top performer throughout my career in revenue and retention of customers.
December 1994 Won Trip to tour corp HQ in Elgin IL to meet Don Brinkman.
Numerous top performer throughout my career in revenue and retention of customers.
Timeline
Senior Service Representative
Safety kleen Systems
04.2015 - 2019
Senior/Service Manager
Safety-Kleen Systems, Inc., A Clean Harbors
02.1993 - Current
HACC