Ramfi Pimentel

• Serve in a business and operations management role overseeing armed security services across multiple client contracts and supervisory teams.
• Ensure supervisors schedule coverage, implement post orders, and maintain performance standards across assigned sites.
• Provide operational oversight, leadership guidance, problem resolution, and performance accountability for field supervisors and management staff.
• Deployed to federal and business district patrol operations during initial contract startup periods to support implementation, monitor service performance, and stabilize operations.
• Provided leadership presence on high-priority assignments when necessary to maintain service continuity and client confidence.
• Supported executive protection coordination for select high-value clients where leadership-level discretion was appropriate.
• Personally handled secure money and asset transport for select clients requiring elevated accountability and trust.
• Support personnel leadership, client relations, operational readiness, and administrative oversight across active accounts.
• (currently supporting remotely while residing in Pennsylvania)
• Developed training programs for staff, improving compliance with safety protocols.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Executed business plans to further strengthen and maximize territory sales and profits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Led operational strategy to enhance security efficiency on client facilities.

• Served in an operations management role overseeing supervisory personnel, scheduling oversight, and field performance across multiple security accounts.
• Ensured supervisors implemented post orders, coordinated staffing, and maintained consistent service delivery and site compliance.
• Provided leadership coordination, operational direction, administrative support, and issue resolution for field supervisors and site leads.
• Provided leadership coverage on select assignments after promotion to reinforce service continuity, maintain quality standards, and support staff during sensitive operational periods.
• Assisted with staffing guidance, supervisor support, operational planning, and client relationship management.

Experience prior to advancing into the captain role:

• Worked federal and business district posts as a Patrol Supervisor, gaining firsthand experience with contract operations, field response, and site activity in high-visibility public areas.
• Performed executive protection duties and later continued supporting coordination responsibilities in a leadership capacity when required.
• Performed money and asset transport services and later continued supporting those operations when elevated oversight or accountability was needed.

• Assigned to a high-crime motel property with frequent violent, narcotics, and weapons-related activity.
• Maintained a visible armed presence to deter criminal behavior and support resident safety.
• Enforced trespass laws and removed unauthorized individuals, including repeat offenders.
• Worked closely with local law enforcement during disturbances and critical incidents.
• Conducted safety contacts involving individuals known or suspected to be armed while maintaining officer safety and professionalism.
• Prepared detailed incident and activity reports and assisted property management with site safety improvements.
• Monitored premises to ensure safety and security of personnel and property.
• Conducted regular patrols to detect and deter potential threats or hazards.
• Responded quickly to incidents and assessed active situations for security concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.

• Conducted armed mobile and foot patrols of residential and commercial properties.
• Assigned to federal and business district patrols to maintain deterrence presence and public-facing patrol support.
• Responded to disturbances, suspicious persons, domestic incidents, robberies, and noise complaints.
• Conducted property checks, secured vacant units, and enforced trespass laws.
• Performed facility lock-ups for community amenities and restricted areas.
• Assisted with eviction service and legal notice delivery.
• Responded to officer assistance calls and coordinated with peace officers.
• Completed incident and shift reports for management review.
• Responded swiftly to emergency situations, coordinating with local law enforcement as needed.
• Developed and implemented safety protocols to enhance overall operational effectiveness.
• Analyzed incident reports to identify trends, recommending process improvements for risk mitigation.
• Led team meetings to discuss operational strategies and address ongoing security challenges.
• Conducted comprehensive training sessions for new hires, promoting adherence to company policies and procedures as well as local laws.

• Managed security operations for three nightlife venues located within the same entertainment district, supervising approximately 30 security personnel across multiple shifts.
• Coordinated staffing and deployment for teams of 12, 10, and 8 officers while overseeing crowd control, access control, and incident response.
• Maintained communication with venue management and local law enforcement during disturbances and safety incidents.
• Provided executive protection services for private clients, business owners, and performers while maintaining situational awareness and client safety.
• Mentored junior security staff, fostering professional development and adherence to best practices.
• Conducted risk assessments, identifying vulnerabilities and implementing mitigation strategies.
• Promoted through multiple roles based on performance, initiative during incidents, and leadership in high-risk nightlife security environments.

Role progression:
Security Guard → Performer Protection → Executive Protection → Security Manager

• Maintained secure lobby and building access for residential properties.
• Monitored guest, contractor, and delivery entry activity.
• Escorted residents and guests to designated areas when needed.
• Assisted with traffic and visitor flow.
• Prevented unauthorized entry and loitering in building areas.
• Relayed resident and guest concerns to management.