Sports
Ramon Quant
Systems Engineer
Ancon, Panama
Summary
Goal-oriented with distinguished experience in Real Estate industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Administrator
Emporium Developers
09.2022 - Current
- Streamlined Sales Administration and Post Sales support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Increased productivity by providing comprehensive technical training to employees on software tools.
- Coded websites utilizing some HTML, CSS.
- Provided front-end website development using WordPress, Elementor.
- Developed user-oriented visuals website designs.
- Completed full redesigns of existing websites to improve navigation, enhance visuals.
- Identified opportunities for process improvement within the CRM ecosystem by analyzing usage patterns and gathering user feedback.
- Developed comprehensive reports and dashboards for stakeholders, providing valuable insights into business performance.
- Delivered end-user training on CRM functionalities, increasing employee adoption rates and maximizing software ROI.
- Attended meetings to deliver status reports to key stakeholders.
- Devised automation processes to improve CRM system efficiency.
- Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups.
Barista
Dream Coffee Store
01.2018 - 02.2020
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Printer Technician
SoftControls S.A.
05.2016 - 12.2017
- Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
Airline Ticket Agent
CanJet Airlines
06.2012 - 12.2012
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
Airline Ticket Agent
Venezolana
06.2012 - 12.2012
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Streamlined check-in process for faster boarding and improved passenger experience.
Education
Bachelor of Science - Systems Engineering
Technological University of Panama
Panama 05.2001 -
Skills
Automation Management
Effective Communication
Decision-Making
Problem-solving abilities
Cisco CCNA Certification
Attention to Detail
Self Motivation
Lead Management
Reporting and Analytics
CRM Customization
Zoho Competence
Certification
CCNA - Cisco Certified Network Associate
Interests
Music
Market Trading
Languages
Design
Timeline
IT Administrator
Emporium Developers
09.2022 - Current
Excel for Business - Macquarie University, Sydney, Australia
05-2021
CCNA - Cisco Certified Network Associate
02-2020
Barista
Dream Coffee Store
01.2018 - 02.2020
Printer Technician
SoftControls S.A.
05.2016 - 12.2017
Airline Ticket Agent
CanJet Airlines
06.2012 - 12.2012
Airline Ticket Agent
Venezolana
06.2012 - 12.2012
Bachelor of Science - Systems Engineering
Technological University of Panama
05.2001 -
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