Ramsey B-Watford
York,PA
Summary
Dynamic operations professional dedicated to streamlining processes and enhancing efficiency across diverse environments. Recognized for fostering strong team collaboration and adapting seamlessly to evolving organizational needs. Results-driven with a proven track record in process improvement and resource management, consistently delivering reliable outcomes that align with strategic goals. Committed to leveraging expertise to drive operational excellence and contribute to overall business success.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Operations Associate
Flexdrive
Baltimore, MD
11.2024 - Current
- Streamlined daily operations across a fleet of 40+ vehicles, enhancing workflow efficiency and reducing vehicle downtime.
- Coordinated cross-departmental communication between vendors, customer service, HR, and management, ensuring alignment on repair timelines and service objectives.
- Implemented process improvements — including strategic vendor routing during staffing shortages — that helped reduce SLA violations for two consecutive weeks.
- Oversaw daily maintenance and service operations, managing calls and updates for all down vehicles independently while maintaining adherence to company policies and procedures.
Kitchen Supervisor
Amazon Fresh
Arlington, VA
02.2022 - Current
- Ensured consistent execution of inventory workflow processes across muli SKUs/locations, helping onboard and support 55 associates on standard operating procedures.
- Supported onboarding and ongoing process training for 12 new associates, reducing ramp-up time by 5%.
- Contributed to continuous improvement of store operations by identifying and communicating operational barriers, helping reduce (e.g., processing errors, delays) by 25%.
- Troubleshot customer issues and modeled desired behavior for a team of 35, escalating to management only when necessary — resolving approximately 99% of issues at first point of contact.
- Managed approximately all customer calls, emails, and chats per day, confirming orders and responding to feedback across multiple platforms.
Resolved product/service issues by clarifying complaints, identifying root causes, and implementing solutions — maintaining a customer satisfaction/resolution rate of 100% and average resolution time of 98.
Delivery Driver
GoPuff
Washington, DC
05.2021 - 11.2024
- Delivered approximately 28 orders per day/shift, ensuring on-time delivery and customer satisfaction while adhering to strict delivery schedules.
- Navigated efficiently using GPS technology, optimizing routes across all stops/deliveries, reducing average delivery time by 5 minutes per route.
- Maintained accurate records for all deliveries and inventory items daily, supporting operational efficiency and reducing discrepancies.
- Assisted in training [X] new drivers on company policies and best practices for delivery procedures, helping reduce onboarding time by half
Retail Merchandiser
Premium Retail Services Inc
Alexandria, VA
03.2024 - 10.2024
- Developed and implemented merchandising strategies to optimize product placements and drive sales.
- Collaborated with cross-functional teams to ensure accurate inventory management and stock levels.
- Analyzed market trends and competitor activities to inform merchandising decisions and promotions.
- Trained and mentored junior team members on best practices in visual merchandising and product displays.
Forklift Operator
BJ's Wholesale
Alexandria, VA
10.2023 - 12.2023
- Operated forklifts to transport and store merchandise within warehouse efficiently.
- Conducted routine safety inspections on equipment, ensuring compliance with safety regulations.
- Collaborated with team members to maintain organized inventory and improve workflow efficiency.
- Trained new operators on safe handling procedures and equipment operation best practices.
Kitchen Manager
Harris Teeter Inc
Reston, VA
01.2023 - 10.2023
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain efficiency and reducing waste.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Implemented new quality control processes, enhancing food safety measures in the kitchen.
Merchandising Service Associate/Fulfillment Associate
Lowes
Alexandria, VA
12.2021 - 05.2022
- Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
- Merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards.
- Builds displays, processes damaged products, rotates and prices stock, resolves project issues.
- Being friendly and professional, and engaging vendors and associates to meet store needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Maintains financial accounts by processing customer adjustments.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Overnight Forklift Driver
Home Depot
Annandale, VA
04.2018 - 11.2020
- Drives sit-down and stand-up forklifts, and other industrial vehicles such as cherry-pickers and automated pallet jacks.
- Picking and wrapping orders for shipment.
- Securing loads to the machine before transportation.
- Transporting materials to different locations within the facility.
- Loading, unloading, shipping, and receiving warehouse items.
Frozen Food Buyer
Shoppers Food
Alexandria, VA
06.2017 - 12.2019
- Determine what products get ordered based on popularity and store needs.
- Negotiate vendor programs including pricing, discounts and promotions.
- Understanding of mark-up and markdown rates, cost, margin, and selling prices.
- Create short and long term sales planning growth strategies to reach revenue goals and objectives
Cashier Assistant/ Team Trainer
Whole Foods Market
Springfield, VA
04.2014 - 03.2017
- Responsible for maintaining the grocery floor and receiving and preparing products for sale.
- Responsible for unloading and ensuring product freshness upon delivery
- Working within training deadlines and goals set by store leadership
- Assist customer service in controlling customer flow and backed up lines and securing cash handling GO
Shift Lead Front-End
McDonalds
Falls Church, VA
07.2013 - 11.2013
- Supervise production line operation in accordance with plant policies and procedures.
- Responsible for meeting shift production goals, shift schedule, work station assignments.
- Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
- Ensure a clean and safe work area.
Lead computer Tech.
Office Depot
Falls Church, VA
12.2012 - 08.2013
- Maintaining or repairing equipment, Installing hardware and software systems.
- Setting up computer security measures, Offering technical support on-site or via phone or email.
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Star Selling Ambassador , Assistant Manager (Seasonal)
Macy’s
Fairfax, VA
03.2012 - 12.2012
- Ensure proper staffing of departments using the area walk report
- Manage change for registers and STIMS for STAR Rewards
- Assist associates in resolving customer service issues, system overrides
- Manage selling floor maintenance, recovery, cash wraps stands and fitting rooms
Computer Tech. Assistant Manager(seasonal)
Best Buy (Geek Squad)
Reston, VA
09.2011 - 09.2012
- Manage all BOP, software, sales floor , floor display
- Assist customers within the Precinct’s Standard Operating Platform (SOP)
- Provide initial contact with customers, plus check in products for service
- Perform Advanced testing to determine product needs and service solutions
- Facilitate in-store sales, upgrades, installations and service
Off Hours Stock Clerk (seasonal)
Toys R Us
Fairfax, VA
09.2011 - 01.2012
- Replenish a shelf, bin or pegged area with stock and transporting merchandise by hand/pulling.
- Removal of goods from a truck and putting empty pallets, security cages, and transfers back on the truck
Assistant Manager in Training
DC Soup Kitchen of America
Washington, DC
06.2010 - 03.2011
- Take in production orders and convey them to the production team.
- Ensure that the production targets are met and there is a balance in supply and demand.
- Ensure that the quality standards of the product are met.
- Handle machinery problems, maintain a house budget.
- Give regular production reports to superiors.
Education
AAS. certification - Business Management
NVCC
Alexandria, VA01.2012
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD05-2028
Associate Degree - CDL
Northern Virginia Community College
Annandale, VA11-2024
High School Diploma -
T.C. Williams High School
Alexandria, VA01.2011
Skills
- 42 WPM 93% Accuracy
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
World Wide Consulting Services, CPR Certified, First Aid Certified, ASL Certified, Food Safety Manager, Certified Food Protection Manager
LANGUAGES
English
American Sign Language
Timeline
Operations Associate
Flexdrive
11.2024 - Current
Retail Merchandiser
Premium Retail Services Inc
03.2024 - 10.2024
Forklift Operator
BJ's Wholesale
10.2023 - 12.2023
Kitchen Manager
Harris Teeter Inc
01.2023 - 10.2023
Kitchen Supervisor
Amazon Fresh
02.2022 - Current
Merchandising Service Associate/Fulfillment Associate
Lowes
12.2021 - 05.2022
Delivery Driver
GoPuff
05.2021 - 11.2024
Overnight Forklift Driver
Home Depot
04.2018 - 11.2020
Frozen Food Buyer
Shoppers Food
06.2017 - 12.2019
Cashier Assistant/ Team Trainer
Whole Foods Market
04.2014 - 03.2017
Shift Lead Front-End
McDonalds
07.2013 - 11.2013
Lead computer Tech.
Office Depot
12.2012 - 08.2013
Star Selling Ambassador , Assistant Manager (Seasonal)
Macy’s
03.2012 - 12.2012
Computer Tech. Assistant Manager(seasonal)
Best Buy (Geek Squad)
09.2011 - 09.2012
Off Hours Stock Clerk (seasonal)
Toys R Us
09.2011 - 01.2012
Assistant Manager in Training
DC Soup Kitchen of America
06.2010 - 03.2011
Bachelor of Science - Cyber Security
University of Maryland Global Campus
AAS. certification - Business Management
NVCC
Associate Degree - CDL
Northern Virginia Community College
High School Diploma -
T.C. Williams High School