Randall Plotner
Waynesboro
Summary
Dynamic customer service professional with a proven track record at Turkey Hill, enhancing client satisfaction through effective communication and conflict resolution. Skilled in staff training and cash handling, I foster team collaboration and maintain high standards of service excellence, driving operational efficiency and customer loyalty.
Overview
24
24
years of professional experience
Work History
Cashier
Walmart
05.2025 - Current
- Operated cash register efficiently during peak hours to ensure customer satisfaction
- Processed transactions accurately, handling cash and credit payments with attention to detail
- Assisted customers in locating products, providing excellent service and support
- Maintained cleanliness and organization of checkout area to enhance shopping experience
- Learned store policies and procedures quickly, adapting to changing environments
- Collaborated with team members to improve checkout efficiency during busy periods
Store Manager
Turkey Hill
01.2013 - 02.2024
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team efficiency and service quality.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends, informing strategic decisions and promotions.
- Developed staff schedules to optimize coverage during peak hours and improve service levels.
- Oversaw compliance with health and safety regulations, maintaining a secure shopping environment.
- Fostered relationships with vendors to enhance product offerings and negotiate favorable terms.
- Executed marketing initiatives to increase foot traffic and drive revenue growth in the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Customer Service Manager
Citibank
03.2002 - 10.2012
- Led customer service team to enhance client satisfaction and loyalty through effective communication strategies.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Implemented quality assurance processes to ensure consistency in customer interactions and support.
- Analyzed customer feedback and trends to identify areas for service improvement and innovation.
- Directed conflict resolution efforts, ensuring timely and effective solutions to customer issues.
Education
Elementary Education
Shepherd University
Shepherdstown, WVHigh School Diploma -
Martinsburg High School
Martinsburg, WVSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Conflict resolution
- Staff training
- Guest inquiries
Timeline
Cashier
Walmart
05.2025 - Current
Store Manager
Turkey Hill
01.2013 - 02.2024
Customer Service Manager
Citibank
03.2002 - 10.2012
Elementary Education
Shepherd University
High School Diploma -
Martinsburg High School