Overview
Work History
Education
Timeline
Generic

Randy Neiderhiser

Greensburg

Overview

33
33
years of professional experience

Work History

Van Driver

Westmoreland County Case Management
02.2017 - 02.2020
  • Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Promoted safe driving habits within the team by consistently following traffic laws and regulations.
  • Conducted inspections on vehicles prior to use at beginning of shift each day.
  • Transported elderly and disabled people to and from hospitals and long-term treatment facilities.
  • Collaborated with dispatchers effectively, communicating any delays or route changes as needed.
  • Contributed to company''s on-time performance record by adhering to strict schedules and deadlines.
  • Provided accurate fare collection, ensuring all transactions were accurately recorded in the system.
  • Delivered packages promptly during multi-stop routes while maintaining excellent communication with clients about expected delivery times.
  • Exceeded fuel efficiency targets by implementing eco-friendly driving techniques and proper vehicle maintenance practices.
  • Assisted passengers with loading and unloading luggage, prioritizing their needs and convenience.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.
  • Filled out load paperwork and DOT-mandated log books.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Kept detailed records of deliveries and money received from customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Fostered positive working relationships with regular customers.

Senior 911 TCO

Westmoreland County
11.1986 - 02.2017
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
  • Provided ongoing support to staff members facing challenging situations or complex calls, guiding them towards effective resolution strategies.
  • Conducted regular performance evaluations for employees, identifying areas for improvement and professional development opportunities.
  • Contributed to the development of new policies and procedures, maintaining compliance with industry best practices and regulatory requirements.
  • Improved overall team performance by implementing regular training sessions and skill assessments.
  • Implemented quality assurance measures to ensure the accuracy and consistency of call handling, resulting in a high level of service for callers.
  • Championed technological advancements within the department, evaluating and implementing new software solutions to improve overall efficiency.
  • Developed comprehensive employee schedules to maintain appropriate staffing levels at all times, minimizing response delays.
  • Promoted positive working relationships among team members through clear communication, fostering a cohesive work environment.
  • Oversaw daily operations of the 911 call center, ensuring optimal functioning of equipment and systems at all times.
  • Fostered a culture of continuous improvement within the department by encouraging staff members to participate in professional development opportunities.

Education

High School Diploma -

Connellsville Area High School
Connellsville, PA
06-1980

Timeline

Van Driver

Westmoreland County Case Management
02.2017 - 02.2020

Senior 911 TCO

Westmoreland County
11.1986 - 02.2017

High School Diploma -

Connellsville Area High School

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Randy Neiderhiser