RAPHAEL OKOYE
Pittsburgh
Summary
Accomplished leader with extensive experience in operational management and customer service excellence, notably with MultiChoice Groups. Proven track record in project management and client relations, enhancing company performance through strategic initiatives and effective team supervision. Skilled in analytical problem-solving and fostering significant client relationships, demonstrating a commitment to achieving and surpassing business goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
11.2024 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
- Prepared and checked outbound shipments for accuracy.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
Customer Service Supervisor
MultiChoice Groups
04.2022 - 10.2023
- Resolved escalated customer issues with patience and understanding
- Maintained up-to-date knowledge of changes in products or services offered by the company
- Monitored customer service team performance metrics, identifying areas for improvement and providing feedback
- Provided accurate information to customers on merchandise return policies, refunds, and warranty repairs
- Reviewed employee attendance records regularly to ensure adherence to company policies
- Assisted customers via phone calls, emails or online chats while delivering exceptional customer service
Sr.Administrative Assistant
Unlimited Oil and Gas
03.2014 - 03.2022
- Served as liaison between internal departments as well as external vendors for various projects
- Assisted with onboarding new hires by creating employee files and entering employee information into HR systems
- Maintained confidential records relating to personnel files, payroll information, benefits administration, contracts and other sensitive documentation
- Coordinated communication between departments ensuring effective exchange of information
- Organized meetings and conferences, including preparing agendas, materials, scheduling rooms, catering services
- Prepared expense reports with accuracy and attention to detail
- Monitored inventory levels of office supplies; coordinated ordering process when necessary
- Managed complex calendars and travel arrangements for senior leadership team members
Social Worker Case Manager
Center For Clinical Care And Clinical Research
09.2008 - 02.2014
- Assisted clients in accessing community based services such as housing, employment assistance, education programs and legal aid
- Monitored compliance of medications prescribed by psychiatrists or physicians
- Maintained accurate case notes on each client's progress towards meeting established goals
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients
- Created advocacy campaigns aimed at improving access to healthcare services for underserved populations
- Evaluated clients' psychosocial functioning by administering assessments and developing appropriate interventions when needed
- Educated families about available resources in the community related to their individual needs
- Facilitated group therapy sessions focused on developing life skills and providing support to members
Education
Project Management -
Kaduna Business School
01.2012
Bachelor of Science - Social Work And Community Development
University of Nigeria Nsukka
07.2006
Higher Diploma - Social Work And Community Development
University of Nigeria
02.2002
Skills
- Customer service
- Analytical Problem-Solving
- Customer and client relations
- Barcode scanning
- Client Needs Assessment
- Community Outreach
- Project Management
- Office Management
- Information Security
- Excellent interpersonal skills
- Warehouse safety
- Workplace organization
Certification
- Project Management, Kaduna Business School, 01/12
- Data Entry and Customization, IQCare Training, 02/10
- Pain Management for HIV/AIDS, Institute of Human Virology of University of Maryland, 09/09
- Paediatric HIV Training, AIDSRelief Nigeria, 10/07
- Community Health & Treatment Support Training, AIDSRelief Nigeria, 09/08
- Couple Counseling Training, AIDSRelief Nigeria, 02/11
Timeline
FC Associate
Amazon
11.2024 - Current
Customer Service Supervisor
MultiChoice Groups
04.2022 - 10.2023
Sr.Administrative Assistant
Unlimited Oil and Gas
03.2014 - 03.2022
Social Worker Case Manager
Center For Clinical Care And Clinical Research
09.2008 - 02.2014
Bachelor of Science - Social Work And Community Development
University of Nigeria Nsukka
Higher Diploma - Social Work And Community Development
University of Nigeria
Project Management -
Kaduna Business School
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