Raquel Hoover
Bridgeville
Summary
Professional Program Supervisor with solid track record in overseeing and optimizing projects. Skilled in team collaboration, resource allocation, and strategic planning to drive successful outcomes. Known for adaptability and reliability in dynamic environments. Adept at conflict resolution, process improvement, and fostering cohesive work culture.
Overview
10
10
years of professional experience
Work History
Program Supervisor
System of Care Initiatives
05.2006 - 08.2010
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Service Coordinator
System of Care Initiatives
06.2001 - 05.2006
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Family Based Therapist
Pressley Ridge
04.2000 - 06.2001
- Served as a liaison between clients and community resources, connecting families with additional support services as needed.
- Educated families about mental health diagnoses and provided guidance on managing symptoms effectively at home.
- Improved family relationships by conducting comprehensive assessments and developing individualized treatment plans.
- Enhanced communication skills among family members through the use of therapeutic interventions and techniques.
Education
Bachelor of Arts - Criminal Justice/Psychology
Edinburg University Of Pennsylvania
12-1998
Skills
- Strategic planning expertise
- Program management
- Reporting requirements
- Document management skills
Timeline
Program Supervisor
System of Care Initiatives
05.2006 - 08.2010
Service Coordinator
System of Care Initiatives
06.2001 - 05.2006
Family Based Therapist
Pressley Ridge
04.2000 - 06.2001
Bachelor of Arts - Criminal Justice/Psychology
Edinburg University Of Pennsylvania
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