Raquel Maddox Bey
Philadelphia
Summary
Exceptionally organized and enthusiastic individual with 6 plus years of professional experience. Eager to help add an additional positive tenant experience with Capano Management Company by minimizing vacancies, leasing properties quickly and accurately and promoting great experiences when interacting with Capano.
Overview
6
6
years of professional experience
Work History
Banquet Server
Hilton
09.2018 - Current
- Handled food and beverage orders for up to 10 guests, delivering prompt and friendly service.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Customer Support Specialist
Capital One
07.2022 - 11.2023
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Updated account information to maintain customer records.
Leasing Consultant
JKM Elite Rentals
03.2018 - 05.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Education
GED -
Dawn Career Institute
Wilmington, DE07.2022
High School Diploma -
William Penn High School
New Castle, DE06.2010
Skills
Organizational Skills
Multi-Tasking
MS Office (Word,Excel)
Punctual and Reliable
Adaptive Problem-solving
Professional
Team-Player
Issue Resolution
Customer Service
Time- Management
Timeline
Customer Support Specialist
Capital One
07.2022 - 11.2023
Banquet Server
Hilton
09.2018 - Current
Leasing Consultant
JKM Elite Rentals
03.2018 - 05.2022
GED -
Dawn Career Institute
High School Diploma -
William Penn High School
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