Rashaad Jackson
Phila
Summary
Dynamic professional with expertise in customer support and documentation skills, honed at Penn Medicine. Proven track record in enhancing patient care and optimizing workflow. Skilled in industrial cleaning and environmental awareness, with a focus on achieving compliance and safety standards. Successfully supervised teams, improving efficiency by 20% through strategic training and quality control initiatives.
Overview
6
6
years of professional experience
Work History
Surgical Support Associate
Penn Medicine
Philadelphia, PA
07.2022 - 09.2025
- Delivered exceptional customer support by efficiently resolving inquiries and issues.
- Facilitated collaboration among interdisciplinary teams to optimize patient care delivery.
- Oversaw management of patient records utilizing electronic health record systems.
- Executed routine quality checks to uphold organizational compliance standards.
- Managed multiple tasks concurrently while ensuring optimal outcomes for each client interaction.
Security Officer
Allied Universal Security Services
Philadelphia, PA
10.2022 - 03.2023
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted routine inspections of facilities and reported security breaches or hazards promptly.
- Responded to incidents and emergencies, providing first aid and coordinating with local authorities.
- Maintained detailed logs of daily activities, ensuring accurate documentation for reporting purposes.
Sanitation Worker
Dave & Buster's
Philadelphia, PA
05.2022 - 03.2023
- Maintained cleanliness and sanitation of dining areas and gaming zones.
- Operated cleaning equipment efficiently to uphold hygiene standards.
- Assisted in waste management and recycling initiatives to promote sustainability.
- Collaborated with team members to ensure timely completion of sanitation tasks.
Sanitation Supervisor
Royal Pro Cleaning Services
Philadelphia, PA
10.2019 - 05.2022
- Supervised sanitation staff to ensure compliance with health and safety regulations.
- Developed training programs for new hires on proper cleaning techniques and equipment usage.
- Implemented quality control measures to enhance cleanliness standards across all facilities.
- Coordinated daily sanitation schedules to optimize workflow and resource allocation.
Education
High School Diploma - Liberal Arts
South Philadelphia High School
Philadelphia, PA06.2006
Skills
- Customer service
- Customer support
- Documentation skills
- General security
- Industrial cleaning
- Hazardous material handling
- Environmental awareness
Timeline
Security Officer
Allied Universal Security Services
10.2022 - 03.2023
Surgical Support Associate
Penn Medicine
07.2022 - 09.2025
Sanitation Worker
Dave & Buster's
05.2022 - 03.2023
Sanitation Supervisor
Royal Pro Cleaning Services
10.2019 - 05.2022
High School Diploma - Liberal Arts
South Philadelphia High School