Rattijay Herron
Glen Mills
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
29
29
years of professional experience
Work History
Charter Coordinator
American Airlines
Philadelphia, PA
10.2019 - Current
- Managed communication with clients, providing updates and addressing inquiries promptly.
- Developed and maintained relationships with various stakeholders, enhancing service delivery.
- Oversaw compliance with safety regulations and industry standards for charter flights.
- Managed a high volume of client communications, providing timely updates on flight schedules and addressing any special requests or concerns.
- Coordinated with pilots, crew members, and ground staff to ensure smooth flight operations from departure to arrival.
- Coordinated charter flight logistics, ensuring seamless operations and adherence to schedules.
Flight Attendant
American Airlines
Philadelphia, PA
06.1997 - Current
- Delivered exceptional in-flight service, ensuring passenger comfort and safety.
- Managed emergency procedures effectively during in-flight situations.
- Assisted new flight attendants with safety protocols and customer service standards.
- Collaborated with crew members to enhance operational efficiency during flights.
Education
Master of Science - Project Management
Strayer University
Philadelphia, PA10.2015
BBA - Business Administration
Strayer University
Philadelphia, PA09.2008
Skills
- Teamwork and collaboration
- Attention to detail
- Responsible and dependable
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Relationship building and networking
- Safety and security procedures
- Task prioritization
- Self motivation
Timeline
Charter Coordinator
American Airlines
10.2019 - Current
Flight Attendant
American Airlines
06.1997 - Current
Master of Science - Project Management
Strayer University
BBA - Business Administration
Strayer University