Raulmer Silva
Philadelphia
Summary
Dynamic and detail-oriented professional with extensive experience at Dulce Amor Bakery, Umiña Restaurant and Tous Les Jours excelling in pastry making, restaurant and customer service. Proven ability to enhance product presentation and foster team collaboration, leading to improved operational efficiency and customer satisfaction. Committed to maintaining high food safety standards while effectively managing multiple tasks in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bakery Worker
Tous Les Jours
12.2024 - Current
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Customer Service Representative
Umiña Restaurant (Ecuadorian Typical Food)
01.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pastry Chef
Dulce Amor Bakery
02.2021 - 12.2022
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Education
Bachelor Of Business Administration - Economics
Juana Ramirez Territorial University
Altagracia De Orituco, Venezuela 09.2018
Skills
- Food safety
- Packaging products
- Cleaning duties
- Ingredient measuring
- Sanitation procedures
- Recipe following
- Expiration monitoring
- Pastry making
- Product presentation
- Communication
- Batch production
- Customer service
- Work prioritization
- Punctual and reliable
Timeline
Bakery Worker
Tous Les Jours
12.2024 - Current
Customer Service Representative
Umiña Restaurant (Ecuadorian Typical Food)
01.2023 - 09.2024
Pastry Chef
Dulce Amor Bakery
02.2021 - 12.2022
Bachelor Of Business Administration - Economics
Juana Ramirez Territorial University
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