Raven Jenks
Enola
Summary
Dynamic Lead Bartender with a proven track record at Savannah's on Hanna, excelling in customer service and team management. Expert in cocktail development and inventory control, I enhanced service efficiency during peak hours, leading to improved customer satisfaction and increased sales. Passionate about training staff to deliver exceptional experiences. Over 15 years high volume experience and accurate cash handling.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Bartender
Savannah's on Hanna
1000 Hanna Street Harrisburg, Pa
09.2022 - Current
- Analyzed sales trends to adjust staffing levels, improving service during peak hours effectively.
- Kept detailed inventories and submitted orders for liquor, beer, wine, and bar supplies.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Created schedules for bartenders and servers.
Bartender
Arooga's Grille House and Sports Bar
2nd Street Harrisburg, Pa
08.2020 - 09.2022
- Executed cash drawer audits at shift commencement and conclusion.
- Crafted and served cocktails and beverages following established recipes and presentation standards.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Lead Bartender
The District Bar and Lounge
3rd Street Harrisburg, Pa
01.2015 - 08.2020
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Developed innovative cocktail menus, enhancing drink offerings and attracting diverse clientele.
- Managed inventory levels and ordering processes to optimize cost efficiency and reduce waste.
- Collaborated with kitchen staff to create harmonious pairing of food and beverage selections.
Bartender Supervisor
The Cafe
01.2013 - 08.2015
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Developed seasonal drink menus to enhance customer experience and boost sales.
- Managed inventory levels, reducing waste through effective stock control practices.
Education
GED -
HACC Community College
Harrisburg, PaSkills
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Inventory control
- Cocktail development
- Team training and development
- Sales expertise
- Ordering bar supplies
- Aloha POS
- Bar operations management
Certification
RAMP Certified
Timeline
Lead Bartender
Savannah's on Hanna
09.2022 - Current
Bartender
Arooga's Grille House and Sports Bar
08.2020 - 09.2022
Lead Bartender
The District Bar and Lounge
01.2015 - 08.2020
Bartender Supervisor
The Cafe
01.2013 - 08.2015
GED -
HACC Community College