Summary
Overview
Work History
Education
Skills
Timeline
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RAYMOND E. JOHNSON SR.

Retail Management
Bristol

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

42
42
years of professional experience

Work History

Assistant Store Manager, Sales Floor

LOWE'S HOME IMPROVEMENT INC.
01.2016 - Current
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Store Manager

LOWE'S HOME IMPROVEMENT INC.
02.2013 - 01.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Approved regular payroll submissions for employees.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.

Assistant Store Manager - Operations & Sales Floor

LOWE'S HOME IMPROVEMENT INC.
06.2004 - 02.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Operations Manager

MAY COMPANY (STRAWBRIDGE'S)
07.1999 - 11.2003
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Assistant Operations Manager

MAY COMPANY (HECHT'S)
01.1999 - 07.1999
  • Assist the operations manager with the management of all support activities that drive store sales, customer service, and earnings in a training capacity to become an operations manager.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Coordinated with General Manager in different operational issues and promotional activities.

Merchandise Flow Manager

HOMEPLACE
09.1997 - 01.1999
  • Improved merchandise flow efficiency by implementing effective inventory management strategies.
  • Conducted regular performance evaluations for team members, identifying areas for growth and development opportunities.
  • Adapted store layouts according to changing trends, creating an engaging shopping experience that consistently drove customer engagement and loyalty.
  • Established strong relationships with vendors to expedite delivery timelines and minimize shipping discrepancies.
  • Ensured high standards of visual merchandising by guiding staff in proper display techniques and adherence to planograms.
  • Leveraged advanced technology solutions for improved tracking of inventory movement, streamlining merchandise flow processes.
  • Managed and mentored a team of associates, providing ongoing training in efficient merchandise handling techniques.
  • Oversaw the timely processing of incoming shipments, expediting floor set-ups for new product launches and promotional events.
  • Collaborated with cross-functional teams to develop strategic plans for optimal merchandise flow and allocation.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Used props and lighting to enhance appearance and visibility of displays.

Divisional Computerized Staffing Coordinator

MACY'S EAST
07.1994 - 05.1997
  • Collaborated with store managers in assigned locations to determine store's short and long-term hiring needs.
  • Conducted regular reviews of staffing processes, identifying and addressing areas for improvement.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Coordinated with hiring managers to understand staffing needs, leading to more streamlined recruitment process.

Shortage Control Manager

MACY'S EAST
07.1991 - 07.1994
  • Direct storewide inventory process from scheduling to execution.
  • Investigate journal entries of merchandise claims, inter-store transfers, direct to store shipments, distribution center deliveries, and merchandise price changes to ensure booking accuracy, submitting corrections as needed.
  • Audit registers for errors or funds misappropriations.
  • Audit sales floor, stockrooms, and receiving areas for violation exposures.
  • Train management and associates on merchandise exposure standards and company policy and procedures.
  • Manage vault staff and store's safe funds.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Junior Operations Manager

MACY'S EAST
08.1989 - 07.1991
  • Develop and maintain departmental budgets; obtain bids from contractors and vendors for work orders; direct housekeeping contractor to ensure proper maintenance of building; manage receiving, shipping, and sales support staff ensuring proper merchandise deliveries, outbound shipments, and selling floor layouts; process and reconcile all store supply orders.

Sales Support Supervisor / Receiving Supervisor

MACY'S EAST
10.1983 - 08.1989
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Enforced team adherence to safety regulations and protocols.
  • Assigned tasks to team members to complete within designated time frames.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Assisted in budget planning for the receiving department, helping management make informed decisions on resource allocation.
  • Conducted periodic performance reviews for team members, offering constructive feedback and identifying opportunities for professional development.
  • Troubleshot issues related to receiving hardware/software systems, liaising with IT personnel to resolve problems in a timely manner.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Championed the adoption of CRM software within the sales support team, significantly improving data accuracy and accessibility for all team members.

Education

Certificate -

DELCITE BUSINESS SCHOOL
CHESTER, PA

Diploma - undefined

CHESTER HIGH SCHOOL
CHESTER, PA

Skills

Customer service

Store operations

Team management

Strategic planning

Inventory control

Hiring and training

Written communication

Workforce management

Problem-solving

Inventory counting

Excel expertise

Operations

Timeline

Assistant Store Manager, Sales Floor

LOWE'S HOME IMPROVEMENT INC.
01.2016 - Current

Store Manager

LOWE'S HOME IMPROVEMENT INC.
02.2013 - 01.2016

Assistant Store Manager - Operations & Sales Floor

LOWE'S HOME IMPROVEMENT INC.
06.2004 - 02.2013

Operations Manager

MAY COMPANY (STRAWBRIDGE'S)
07.1999 - 11.2003

Assistant Operations Manager

MAY COMPANY (HECHT'S)
01.1999 - 07.1999

Merchandise Flow Manager

HOMEPLACE
09.1997 - 01.1999

Divisional Computerized Staffing Coordinator

MACY'S EAST
07.1994 - 05.1997

Shortage Control Manager

MACY'S EAST
07.1991 - 07.1994

Junior Operations Manager

MACY'S EAST
08.1989 - 07.1991

Sales Support Supervisor / Receiving Supervisor

MACY'S EAST
10.1983 - 08.1989

Diploma - undefined

CHESTER HIGH SCHOOL

Certificate -

DELCITE BUSINESS SCHOOL

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RAYMOND E. JOHNSON SR.Retail Management