Raya Benjamin
Bensalem
Summary
Dynamic customer service professional with extensive experience at Wawa Convenience Store, recognized for enhancing customer satisfaction through effective problem resolution and team collaboration. Proven ability to train new associates and maintain high product knowledge, resulting in improved service delivery and a positive customer experience. Skilled in both communication and cash handling.
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa Convenience Store
06.2023 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased team productivity with effective communication and coordination of tasks.
Customer Service Cashier
Applebee's Neighborhood Grill & Bar
03.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Party Host
Kanvas Event Center
10.2020 - 09.2023
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Directed guests to correct areas for eating, dancing, and other services.
- Established rapport with guests of all ages through engaging interactions and genuine interest in their enjoyment of the event.
- Oversaw setup and teardown of events, ensuring venues were left in pristine condition.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Customer Service Associate
Chic-Fil-A
06.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Increased team productivity with effective communication and coordination of tasks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Marianna Bracetti Academy
Philadelphia, PA06-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate
Wawa Convenience Store
06.2023 - 12.2024
Customer Service Cashier
Applebee's Neighborhood Grill & Bar
03.2023 - 10.2023
Customer Service Associate
Chic-Fil-A
06.2022 - 02.2023
Party Host
Kanvas Event Center
10.2020 - 09.2023
High School Diploma -
Marianna Bracetti Academy
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