Raymond Burkhart
Carnegie
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
7
7
years of professional experience
Work History
Wheelchair Agent
Bags Inc SSP LLC
08.2022 - Current
- Helped customers enter airplane, locate seat and stow luggage.
- Transported individuals requesting wheelchair service to and from desired locations.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Aided customers with TSA checkpoint screenings.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Provided exceptional support to individuals with mobility challenges, ensuring safe and dignified transport.
- Trained new team members on safety protocols and equipment handling, enhancing team performance and compliance.
Ramp Service Agent
UNIFI Aviation
05.2021 - Current
- Collected, sorted and checked baggage tags against flight lists.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Secured items in truck by strapping over protective padding.
- Coordinated aircraft ground handling operations, ensuring timely departures and arrivals.
- Oversaw baggage loading and unloading procedures, maintaining safety standards and efficiency.
- Trained new team members on operational protocols and safety regulations.
- Led safety briefings for staff, reinforcing best practices in ground handling operations.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
Short Order Cook
Double Tree Hotel By Hilton
03.2019 - 05.2021
- Prepared diverse menu items efficiently under high-pressure environments.
- Collaborated with kitchen staff to ensure timely meal service and customer satisfaction.
- Maintained cleanliness and organization of kitchen stations to adhere to health regulations.
- Trained new hires on food preparation techniques and safety protocols.
- Executed quality control measures for food presentation and taste consistency.
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Northgate High School
Pittsburgh, PA06-1996
Certification - Public Safety
Beattie Technical Center
Pittsburgh, PA06-1996
Skills
- Passenger Assistance
- Boarding Support
- Check-In Procedures
- Pre-Boarding Checking
- Motivating Employees
- Baggage Handling Abilities
- Special Needs Support
- Restraint Understanding
- Team Management
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Check-in processes
- Passenger assistance
Additional Information
- Reference Available upon request
Timeline
Wheelchair Agent
Bags Inc SSP LLC
08.2022 - Current
Ramp Service Agent
UNIFI Aviation
05.2021 - Current
Short Order Cook
Double Tree Hotel By Hilton
03.2019 - 05.2021
Certification - Public Safety
Beattie Technical Center
High School Diploma -
Northgate High School
Certifications
FOOD SAFETY CERTIFIED
CERTIFICATE NUMBER: 24357803
DATE EXPIRED: 7/20/2028
SIDA BADGE HOLDER