Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raymond Glass

Philadelphia

Summary

Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

AAA Club Alliance
07.2023 - Current
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Answered roadside assistance calls for tows and other vehicle support.

Class A CDL Truck Driver

BGC Logistics
10.2022 - 05.2023
  • Handled load documentation, obtained signatures and provided copies to destination staff.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Kept in close contact with dispatch team to make quick route adjustments and add new stops.

Delivery Courier

Amazon
06.2022 - 05.2023
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.

Class A CDL Truck Driver

Ward Trucking
04.2021 - 05.2022
  • A LOCAL DRIVER
  • Unload deliveries
  • Pick up deliveries
  • Drip and hook trailers
  • Load Trailers
  • Handled load documentation, obtained signatures and provided copies to destination staff.
  • Transferred products between distribution centers and retail locations with as many as 24 stops per day.

Customer Service Representative/Auto Detailer

Enterprise Car Rental
04.2018 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Washed cars and trucks daily for auto dealership.

Line Cook

Studio Movie Grill
02.2017 - 04.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.

Dietary Menu/ Cafeteria Intern

Pennsylvania Hospital
09.2016 - 06.2017
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
  • Assisted patients clients with meal plan development, addressing individualized dietary requirements.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.

Student Teacher Intern

George Sharswood Elementary School
09.2015 - 06.2016
  • Stood in for teachers, checking lesson plans to provide consistent teaching to students.
  • Worked with classroom teacher to learn about current standards and best practices.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.

Education

Associate of Arts - Healthcare

Community College of Philadelphia
Philadelphia, PA
05.2020

High School Diploma -

Preparatory Cs Of Mathematics Science
Philadelphia, PA
06.2017

Skills

  • Shipping and Packaging
  • Effective Planning
  • Route Management
  • Accident Prevention
  • Customer Relationship Management
  • Computer Proficiency
  • Motivated Team Player
  • Pallet Jacks
  • Attentive to People
  • Customer Service
  • Towing

Certification

  • Certified Class A CDL Driver

Timeline

Tow Truck Driver

AAA Club Alliance
07.2023 - Current

Class A CDL Truck Driver

BGC Logistics
10.2022 - 05.2023

Delivery Courier

Amazon
06.2022 - 05.2023

Class A CDL Truck Driver

Ward Trucking
04.2021 - 05.2022

Customer Service Representative/Auto Detailer

Enterprise Car Rental
04.2018 - 04.2021

Line Cook

Studio Movie Grill
02.2017 - 04.2018

Dietary Menu/ Cafeteria Intern

Pennsylvania Hospital
09.2016 - 06.2017

Student Teacher Intern

George Sharswood Elementary School
09.2015 - 06.2016

Associate of Arts - Healthcare

Community College of Philadelphia

High School Diploma -

Preparatory Cs Of Mathematics Science

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Raymond Glass