Raymond Smith
Philadelphia
Summary
Dedicated professional with adaptability and a proactive approach to learning. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
20
20
years of professional experience
Work History
Program Manager
Jewish Family and Children Services
Bala
03.2026 - 08.2026
- Coordinated program activities to deliver diverse community services at nonprofit organization.
- Developed strategic partnerships with local agencies, enhancing service delivery effectiveness.
- Managed project timelines and resource allocation across multiple initiatives.
- Led team meetings to discuss project updates and resolve challenges.
- Conducted regular progress reviews with team members to address issues during program execution.
- Implemented outreach strategies, increasing community engagement in offered services.
- Monitored vendor performance against contractual terms, ensuring positive relationships and quality of service.
General Manager
Planet Fitness
Springfield
01.2011 - 06.2025
- Collaborated on high-priority projects for opening two new Planet Fitness locations, ensuring successful launch and operational readiness.
- Developed strategic vision for team initiatives and a hands-on approach.
- Recruited and trained new employees while monitoring productivity of existing staff.
- Motivated team by promoting a positive attitude and a positive mindset.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Fostered collaboration by maintaining openness to others' ideas, resulting in effective teamwork and innovative solutions.
- Adapted strategies to meet changing circumstances to embrace chance and adapt strategies accordingly.
- I continually worked to enhance my communication skills and strategies.
Customer Service/Busser
Franklin Fountain
Philadelphia
02.2010 - 12.2010
- Achieved high customer satisfaction rates through attentive and responsive service.
- Delivered friendly interactions and dedicated service, fostering a positive atmosphere for team and patrons.
- Served patrons while adhering to sanitation and safety policies for a clean environment.
- Maintained cleanliness of facility, ensuring a welcoming environment for customers.
- Engaged in clear communication to build rapport with colleagues and customers.
- Upheld the highest standards of honesty and integrity.
Cashier/Stock
Family Dollar
Philadelphia
01.2009 - 06.2009
- Ensured positive, hassle-free customer experiences through attentive service.
- Resolve customer issues and answer questions.
- Maintain control over register drawer and verify amounts are correct.
- Handled product returns to ensure customer contentment.
- Organized and maintained stock orders, streamlining shelving process for efficient inventory management.
- Managed orders, supervised stock, and occasionally altered menus to offer seasonal and customer-pleasing items.
- Inventoried stock to ensure adequate supplies existed.
- Maintained adequate stock of necessary equipment.
Cashier/Shuttle Service
Central Airpark
Philadelphia
03.2007 - 12.2007
- Facilitated safe transportation of patrons between the parking lot and the airport.
- Facilitated positive, hassle-free customer experiences through attentive service.
- Accurately processed order paperwork and payment transactions.
- Resolved customer disputes professionally, fostering positive relationships.
- Ensured vehicle cleanliness to enhance the overall travel experience.
- Updated colleagues and passengers to maintain clear communication and service continuity.
Overnight Stock
Giant
Abington
05.2006 - 06.2006
- Unloaded delivery pallets and efficiently placed merchandise on shelves.
- Achieved stock rotation goals to minimize product spoilage.
- Organized and maintained stock orders to ensure timely shelving.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
Education
Diploma -
Overbrook High School
Philadelphia06-2008
Skills
- Ability to Work Under Pressure
- Creative problem solving
- Ability to Multitask
- Time Management
- Computer Skills
- Leadership
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Problem Solving
- Operations management
- Decision-making
- Team leadership
Details
- PLACE OF BIRTH
- Philadelphia, PA
Hobbies
Painting; Reading; Exercising;
Timeline
Program Manager
Jewish Family and Children Services
03.2026 - 08.2026
General Manager
Planet Fitness
01.2011 - 06.2025
Customer Service/Busser
Franklin Fountain
02.2010 - 12.2010
Cashier/Stock
Family Dollar
01.2009 - 06.2009
Cashier/Shuttle Service
Central Airpark
03.2007 - 12.2007
Overnight Stock
Giant
05.2006 - 06.2006
Diploma -
Overbrook High School