Rashid Willis
Philadelphia,PA
Summary
I am a dedicated management professional with a strong background in customer service and team leadership. My career has been focused on achieving targets, coaching teams, and developing strategies to enhance performance and customer satisfaction. I am committed to fostering positive client relationships and driving organizational success. My leadership style is collaborative and communicative, making me an ideal candidate for a customer service and management role.
Overview
10
10
years of professional experience
Work History
Sales Associate/Store Manager
Sleep Number
04.2022 - Current
- In my current role, I assist customers with product selection and ensure they receive excellent service. I work closely with my team to achieve sales targets and present products effectively to potential clients. I actively generate leads to expand our customer base and maintain long-term relationships with clients. As a manager, I lead and supervise teams, oversee daily operations, and ensure team performance aligns with strategic goals. I have developed and implemented plans that have significantly improved sales and customer satisfaction.
Venue Manager
Local Host/Nerd St Games
12.2019 - 03.2022
- As a Venue Manager, I planned and executed a variety of events, coordinating with vendors and staff to ensure seamless execution. I worked closely with clients to understand their objectives and deliver successful outcomes. My role involved addressing customer complaints and providing effective solutions, which resulted in high client satisfaction and repeat business.
Store Manager
Sleep Number
05.2016 - 12.2019
- In this role, I was responsible for planning and executing events, coordinating with vendors, and ensuring smooth operations. I focused on understanding client needs and delivering tailored solutions. My efforts in resolving customer complaints effectively enhanced customer satisfaction and loyalty.
Education
Bachelor's - Business
Camden County College
BlackwoodHigh School Diploma -
Timber Creek High School
Sicklerville, NJ06.2009
Skills
- Customer Service: I excel in understanding customer needs and delivering tailored solutions that enhance satisfaction and loyalty My communication skills ensure a seamless and engaging customer experience
- Team Management: I have extensive experience in leading teams, fostering collaboration, and driving performance improvements I align team strengths with project demands to optimize productivity
- Sales: I am skilled in driving revenue growth and expanding market presence through strategic client engagement I build and nurture long-term relationships with stakeholders, resulting in increased loyalty and repeat business
- Leadership: I motivate and guide teams towards achieving organizational goals, fostering a collaborative environment that encourages innovation and accountability
- Conflict Resolution: I facilitate dialogue and foster mutual understanding in high-stakes environments, crafting strategies to achieve consensus and sustainable solutions
Timeline
Sales Associate/Store Manager
Sleep Number
04.2022 - Current
Venue Manager
Local Host/Nerd St Games
12.2019 - 03.2022
Store Manager
Sleep Number
05.2016 - 12.2019
Bachelor's - Business
Camden County College
High School Diploma -
Timber Creek High School