Reanna Roberts
Charleroi
Summary
Results-driven professional with extensive experience in strategic and creative initiatives that foster new opportunities and enhance professional relationships. Proven expertise in customer service, adept at analyzing needs and delivering effective solutions. Skilled in quoting, call control, and issue resolution, consistently meeting and exceeding customer expectations. Highly adaptable to dynamic environments, maintaining performance under pressure.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
GreenSeam Industries/DMI Companies, Inc.
Charleroi
08.2021 - Current
- Prepared bids and proposals, facilitating client engagement and acquisition of new business.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Managed customer databases using CRM software for accurate information tracking.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Made customers aware of current and new programs and services.
- Analyzed project performance data to identify areas of improvement.
- Managed claimback (rebate) program for GreenSeam and Ductmate, ensuring accurate and timely processing.
- Executed sales administration tasks, streamlining processes to support the sales team effectively.
Beertender
Bloom Brew
West Newton
02.2019 - Current
- Managed beverage inventory with Square, reducing inventory losses and optimizing stock levels.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Maintained compliance with health codes, sanitation requirements, and license regulations, mitigating risks of heavy fines.
- Checked ID cards and verified bar guests were of legal age.
- Closed out cash register with 100% accuracy and prepared cashier report.
- Marketed beer to targeted audiences at trade shows and events, enhancing brand visibility and engagement.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Developed front-end websites using WordPress and designed a new mobile-friendly website.
Shipping and Repair Manager, Executive Assistant
Louis Anthony Jewelers
Pittsburgh
01.2019 - 07.2021
- Handled high-volume paperwork, collaborating with inventory control to resolve invoicing and shipping issues efficiently.
- Led team of 2 employees packaging and shipping up to 50 boxes per day.
- Cultivated strong relationships with representatives of UPS, FedEx, USPS, and DHL to ensure smooth shipping operations.
- Pulled, verified and packaged items for shipment.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Social Media & Events Coordinator
Fueled By Hops
Pittsburgh
06.2019 - 05.2020
- Enhanced customer engagement through targeted social media strategies.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Engaged online audiences by responding to inquiries and comments timely and knowledgeably.
- Coordinated administrative logistics for event planning, overseeing contract signing, fee collection, event booking, and promotional activities.
Member Services Representative
VBA, Inc
Carnegie
03.2016 - 12.2018
- Described and explained details about vision benefit options to inform customers.
- Addressed customer concerns regarding products or services, successfully resolving issues to enhance customer satisfaction.
- Resolved customer inquiries and complaints promptly, contributing to a positive customer experience.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Met all customer call guidelines including service levels, handle time and productivity.
- Maintained accurate customer account data through manual processing and digital updates, ensuring reliability for customer interactions.
Education
Some College (No Degree) - Liberal Arts And General Studies
California University of Pennsylvania
California, PASome College (No Degree) - Liberal Arts
Westmoreland County Community College
Youngwood, PASkills
- Customer Relationship Management
- Sales Reporting
- Data analysis
- Project management
- Microsoft Office Suite proficiency
- Office management
- Organization techniques
- Attention to detail
- Typing Accuracy
- Bid preparation
- CRM management
- Sales administration
- Problem solving
- Effective communication
- Event coordination
Accomplishments
Implementation of new point of sale and inventory management software
Timeline
Sales Support Specialist
GreenSeam Industries/DMI Companies, Inc.
08.2021 - Current
Social Media & Events Coordinator
Fueled By Hops
06.2019 - 05.2020
Beertender
Bloom Brew
02.2019 - Current
Shipping and Repair Manager, Executive Assistant
Louis Anthony Jewelers
01.2019 - 07.2021
Member Services Representative
VBA, Inc
03.2016 - 12.2018
Some College (No Degree) - Liberal Arts And General Studies
California University of Pennsylvania
Some College (No Degree) - Liberal Arts
Westmoreland County Community College