REBECCA A. DEITZ
Clarion,PA
Summary
Flexible and teachable employee with 20 years of experience in customer and human services Adheres to company policies and procedures regarding timeliness and on-call requirements. Excellent interpersonal skills and builds positive rapport with both customers and coworkers. Proficient basic computer skills with robust experience in Microsoft Office products.
Overview
2026
2026
years of professional experience
Work History
Sales and Services Clerk
United States Postal Service
03.2022 - Current
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Evaluated trainee progress through assessments and feedback, implementing adjustments to optimize individual learning experiences.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Residential Service Aid
Commonwealth of PA
01.2019 - 10.2021
- Assisted 4-7 patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Skilled at working independently and collaboratively in a team environment.
QA Reviewer
General Dynamics Technology
02.2018 - 01.2019
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive/ top secret client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Increased review accuracy in the ninethy percentile, by working with management and using constructive feedback.
QA Reviewer
Perspecta Risk Decision Group
01.2017 - 05.2018
- Ensured compliance with relevant regulations, maintaining accurate records for quality assurance purposes.
- Determined quality assurance benchmarks and worked to set personal standards for improvement.
- Increased data entry accuracy by implementing a robust quality assurance process.
Pharmacy Technician
CVS Pharmacy
01.2015 - 02.2016
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Data Support Clerk
NT Concepts
- Ensured compliance with company policies and industry regulations regarding data management, privacy, and security measures.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Ultra-Sonographer
Clarion Hospital Radiology
- Exhibited strong attention to detail by accurately measuring anatomical structures and recording results for physician review.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified accreditation parameters to comply with quality standards.
Education
Associates Degree - Criminal Justice
Eastern Gateway Community College
Ultrasound Technician - undefined
Great Lakes Institute of Technology
Skills
- Focus on enhancing customer satisfaction
- Proficient in task prioritization
- Efficient, adaptable, and effective working in an expedited and everchanging atmosphere
- Empathetic customer interaction
- Assisted in development of treatment plans through advocation for client safety and wellness
- Maintain standards for effective mail delivery operations
Accomplishments
Nonprofit Organization Co-Founder
Timeline
Sales and Services Clerk
United States Postal Service
03.2022 - Current
Residential Service Aid
Commonwealth of PA
01.2019 - 10.2021
QA Reviewer
General Dynamics Technology
02.2018 - 01.2019
QA Reviewer
Perspecta Risk Decision Group
01.2017 - 05.2018
Pharmacy Technician
CVS Pharmacy
01.2015 - 02.2016
Ultrasound Technician - undefined
Great Lakes Institute of Technology
Data Support Clerk
NT Concepts
Ultra-Sonographer
Clarion Hospital Radiology
Associates Degree - Criminal Justice
Eastern Gateway Community College
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