Rebecca Cullen
Easton
Summary
Dynamic professional with extensive experience in team management and customer service, notably as a Restaurant Manager at HAME Whisky Lounge. Proven ability to enhance safety standards through swiftwater rescue training and foster teamwork in high-pressure environments. Committed to optimizing operations and delivering exceptional guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
White Water Raft Guide
Gravity Adventures
04.2025 - 11.2025
- Led safety briefings, ensuring all participants understood protocols before river excursions.
- Coordinated group logistics, optimizing schedules for seamless rafting experiences.
- Trained and mentored new guides, enhancing team performance and knowledge retention.
- Developed and implemented rescue techniques, improving safety standards during trips.
- Maintained equipment inventory, ensuring gear was in excellent condition for customer use.
- Evaluated river conditions daily, adjusting routes to enhance participant safety and enjoyment.
- Fostered teamwork among participants through engaging group activities on the water.
Restaurant Manager
HAME Whisky Lounge and Resturant
09.2022 - 04.2025
- Managed daily restaurant operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated events and promotions to enhance customer engagement and drive sales.
Ticket Agent
Classic Harbor Line New York
10.2017 - 05.2021
- Facilitated ticket sales and provided exceptional customer service to enhance guest experiences.
- Managed ticketing system, ensuring accurate processing of transactions and reservations.
- Trained new staff on operational procedures and customer engagement techniques.
- Streamlined ticketing workflows, improving efficiency and reducing wait times for customers.
Education
Associate of Science - Cognitive Psychology
Northampton Community College
Bethlehem, PA06-2017
Skills
- Physical fitness
- CPR training
- Swiftwater rescue
- Team management
Certification
- Licensed Whisky Sommelier - Edinburgh Whisky Academy
- Adult CPR and First aid Training - Red Cross
- CTC - Certified Travel Counselor
Timeline
White Water Raft Guide
Gravity Adventures
04.2025 - 11.2025
Restaurant Manager
HAME Whisky Lounge and Resturant
09.2022 - 04.2025
Ticket Agent
Classic Harbor Line New York
10.2017 - 05.2021
Associate of Science - Cognitive Psychology
Northampton Community College