Rebecca Daugherty

KPV-Dunkin Donuts

11.2024 - Current

Assisted in managing daily operations and ensuring high standards of customer service.
Executed inventory control procedures to optimize stock levels and minimize waste.
Trained new staff on operational protocols and customer engagement techniques.
Monitored sales performance, identifying trends to enhance product offerings and promotions.
Developed schedules for team members, ensuring adequate coverage during peak hours.
Resolved customer complaints efficiently, maintaining positive brand reputation and loyalty.
Collaborated with management to implement promotional campaigns that increased foot traffic.
Conducted regular quality checks to uphold food safety standards and compliance regulations.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.