Rebecca Fertal
Uniontown
Summary
Dynamic administrative professional with 31 years of experience. A proven track record at Select Rehabilitation/EnduraCare Therapy Management, excelling in invoice processing and data entry. Excel II certified, adept at managing sensitive information with discretion while delivering exceptional customer service and support to senior management. Team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Assistant to Compliance Director
Select Rehabilitation
02.2011 - 08.2025
- Maintained confidentiality of sensitive information (HIPAA) by adhering to strict privacy policies.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and 300+ customer invoices in .Net and CBT invoicing programs and distributed through web-based distribution program that was created specifically for Select Rehabilitation.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Developed and created and distributed quarterly company newsletters to staff of approximately 8,000+ employees
- Weekly departmental "check-in"
- Created and distributed weekly service reports for corporate client
Administrative Assistant - Local Regional Office
Sun Healthcare Group
10.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through preparing crucial documents.
- Weekly efficiency reports.
- Bi-weekly payroll.
- Maintained required employee health (TB) records.
- Made all changes for employee files (PTO tracking, health benefit changes, etc.)
- Ordered and maintained tricopy documentation files and made necessary edits to forms as industry rules changed.
- Monthly client invoicing and distribution.
- Collaborated on special projects as assigned by leadership as needed.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main employee files.
Sales Assistant - Holiday Inn
Crown American Hotels
05.1994 - 09.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Booked meetings, banquets, parties, etc. and organized all aspects of the event.
- Completed and distributed group sales and banquet contracts.
- Met with potential clients and toured the facility with them.
- Helped front desk with phone calls, check-ins and check-outs.
- Available during large events for coordination and oversite.
- Outside cold calls to potential clients.
- Participated in weekly staff meetings.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Responsible for the production of yearly sales and food and beverage budgets based on yearly reporting from Food and Beverage Director, Sales Coordinator and General Manager.
- Assisted with payroll as needed.
- Employee of the month twice and one-time employee of the year during my employment.
Office Manager
Enduracare Therapy Management
01.2003 - 02.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Completed bi-weekly payroll for approximately 150 employees.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Sent all employee offer letters, benefit packages and onboarding materials to all new-hires within our region.
- Created weekly efficiency reports for Regional Manager
- Monthly client invoicing
- Created all proposals for new clients at direction of Regional Manager
- Planned, coordinated regional meetings at offsite location (including 4 days of meals, hotel stays and flights for approximately 40 staff members every other month)
- Procured state board approvals for Physical, Occupational, and Speech therapy live and remote CE courses created by our Education Specialists. (approximately 60 courses received approval in all states where applicable).
- Bound training manuals and shipped with all supplies needed for live CE training courses for 5 CE Instructors.
- Shipped promotional supplies and booth for trade shows.
- Planned yearly Christmas parties for our region's staff.
- Responsible for purchasing of all office supplies and hiring of all supplemental staff (office cleaning, shredding company, copier and office machine leases, phone system, employee lounge)
- Responsible for ordering office supplies for all facilities within our region.
- Edited, reformatted: Clinical Policy and Procedure Manual (500+ pages), Restorative Nursing Manual (300+ pages), Orientation Manual (200+ pages).
- Responsible for posting and editing all digital manuals for easy employee access.
- Responsible for posting and editing internal company Intranet site.
Education
No Degree - Office Management, Accounting Medical Procedures
West Virginia Career Institute
Uniontown, PA05-1992
Skills
- Computer skills (Microsoft Word, Excel, PowerPoint, Publisher and Outlook as well as net invoicing
- Independent work (been remote for last 10 years)
- Excel II certified
- Webinar and virtual conference calls
- Data Entry
- Professional and mature
- Invoice processing
- Documentation and reporting
- Office administration
Certification
Excel I and II certifications.
Timeline
Administrative Assistant - Local Regional Office
Sun Healthcare Group
10.2021 - 01.2023
Administrative Assistant to Compliance Director
Select Rehabilitation
02.2011 - 08.2025
Office Manager
Enduracare Therapy Management
01.2003 - 02.2011
Sales Assistant - Holiday Inn
Crown American Hotels
05.1994 - 09.2021
No Degree - Office Management, Accounting Medical Procedures
West Virginia Career Institute
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