REBECCA FONSECA
Quakertown
Summary
Dynamic professional with extensive experience. Excelling in client communication and performance management. Proven ability to lead teams, enhance customer experiences, and implement effective time management strategies. Recognized for fostering strong client relationships and training staff to achieve operational excellence, ensuring a positive and productive environment.
Compassionate professional known for being highly productive and efficiently completing tasks. Excel in communication, empathy, and time management, ensuring clients feel supported and valued while maintaining schedules and standards effectively.
Overview
19
19
years of professional experience
Work History
Pet Sitter
Rover.com
Quakertown
07.2023 - Current
- Provided daily walks and exercise to ensure pets received adequate physical activity.
- Administered medications and special dietary requirements as directed by pet owners.
- Maintained a clean and safe environment for pets, addressing any potential hazards.
- Conducted regular health checks to monitor pets for signs of illness or distress.
- Managed scheduling and logistics for multiple pet sitting assignments simultaneously.
- Maintained accurate records of pet care activities, including feeding, medication, and exercise.
- Established trust with pets through gentle handling and consistent routines.
- Utilized effective time management to optimize care for each pet while maintaining quality service.
- Communicated with clients regularly regarding their pet's care needs and progress.
Homemaker
Self-employeed
Quakertown
02.2019 - Current
- Managed household operations including budgeting, meal planning, and cleaning schedules.
- Coordinated educational activities and developmental exercises for children.
- Monitored family health and wellness, scheduling regular medical check-ups.
- Executed shopping and procurement for household essentials, ensuring quality and cost-effectiveness.
- Implemented time management strategies to balance household tasks and family needs.
- Provided emotional support and mentorship to children, fostering a positive home atmosphere.
Senior Guest Service Team Leader
Target
Malvern
06.2017 - 08.2018
- Maintains a high level of quality in all transactions and operational processes.
- Proactively communicates with the team leaders and team members to provide feedback on the quality and efficiency of operational processes.
- Executes and monitors store's daily year to date and month to date progression.
- Provides cross-training to support business needs and team member development.
- Leads a compliance culture to mitigate legal risk.
- Drive inventory by ensuring merchandise is accurate and accounted for.
- Prioritizing and delegating team member work load and responding to staffing concerns and call-ins.
- Support the shortage-awareness culture; understand how operational procedures impact profitability; avoid shortcuts; promote theft and fraud prevention through guest service.
Guest Service Team Leader
Target
02.2017 - 06.2017
Guest Service Attendant
Target
12.2016 - 02.2017
Cashier
Target
06.2016 - 12.2016
Familial Caregiver
Relative Care
Downingtown
08.2014 - 01.2015
- Supported and assisted with dispensing of various medications and following timely procedures as diagnosed by medical professional.
- Maintained a physical therapy regiment and coordinating meal plans as directed.
- Proactively maintaining a healthy and comfortable environment for patient.
- Monitoring the performance of their care and speaking with a medical professional if any adjustments need to be made.
- Transporting patients accordingly to any scheduled appointment or hospital visit.
- Providing a healthy and positive attitude to support patients mentally and physically through their medical journey.
Sales Leader
Bath and Body Works
Exton
05.2010 - 12.2011
- Trained, coached, rewarded and motivated associates to improve selling and the customer experience.
- Provided leadership or assistance with floor sets, window changes, visual presentation standards, signage placement, etc.
- Reinforced selling expectations, performance, results and accountability with all associates.
- Assisted with store management in conducting onboarding and continued training of the associate team.
- Contributed to building schedules to maximize and leverage sales results.
- Maintained a store environment that sharply focused on consistently delivering exceptional in-store shopping experiences.
Sales Associate
Bath and Body Works
06.2007 - 05.2010
Education
Master of Arts - Clinical Mental Health Counseling
Immaculata University
Malvern, PA12-2029
B.A. - Psychology
Pennsylvania State University
06.2016
Skills
- Client communication
- Performance Management
- Communication Proficiency
- Staff Training & Recruiting
- Client relationship management
- Time management
- Conflict resolution
- Multitasking
- Active learning
- Directorship
Timeline
Pet Sitter
Rover.com
07.2023 - Current
Homemaker
Self-employeed
02.2019 - Current
Senior Guest Service Team Leader
Target
06.2017 - 08.2018
Guest Service Team Leader
Target
02.2017 - 06.2017
Guest Service Attendant
Target
12.2016 - 02.2017
Cashier
Target
06.2016 - 12.2016
Familial Caregiver
Relative Care
08.2014 - 01.2015
Sales Leader
Bath and Body Works
05.2010 - 12.2011
Sales Associate
Bath and Body Works
06.2007 - 05.2010
Master of Arts - Clinical Mental Health Counseling
Immaculata University
B.A. - Psychology
Pennsylvania State University