Mercedes Dunkle
Montgomery
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
American Eagle Outfitters, Inc
Selinsgrove
01.2025 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained accurate records of all transactions, stock levels and employee
- Provided training to new employees on company policies and procedures.
Sales Manager
American Eagle Outfitters, Inc
Selinsgrove
07.2024 - 01.2025
- Established relationships with clients to maintain existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored sales personnel to ensure success in their roles.
Merchandising Manager
American Eagle Outfitters, Inc
Selinsgrove
05.2023 - 07.2024
- Implemented merchandising strategies to increase sales and profits.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
Sr Brand Ambassador
American Eagle Outfitters, Inc
Selinsgrove
03.2022 - 05.2023
- Organized and carried out promotional events and interacted with customers.
- Trained new brand ambassadors, sharing best practices and brand values.
- Maintained a professional appearance and demeanor that reflects the brand's image.
Education
High School Diploma -
Montgomery Area High School
Montgomery, PA06-2021
Skills
- Customer service
- Team leadership
- Operational efficiency
- Employee training
- Policy compliance
- Conflict resolution
References
References available upon request.
Timeline
Assistant Store Manager
American Eagle Outfitters, Inc
01.2025 - Current
Sales Manager
American Eagle Outfitters, Inc
07.2024 - 01.2025
Merchandising Manager
American Eagle Outfitters, Inc
05.2023 - 07.2024
Sr Brand Ambassador
American Eagle Outfitters, Inc
03.2022 - 05.2023
High School Diploma -
Montgomery Area High School