Rebecca Frey
York
Summary
Detail-oriented Medical Assistant known for exceptional customer service and teamwork. Experienced in patient care and office administration, committed to providing compassionate support and ensuring compliance with healthcare regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wellspan Health
York, PA
11.2025 - Current
- Administered patient care, including vital sign monitoring and patient history documentation.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans, medications, and preventive health measures to enhance compliance.
- Coordinated appointment scheduling and follow-up calls to optimize patient flow and satisfaction.
- Streamlined supply inventory processes, reducing waste and ensuring availability of essential medical supplies.
- Collaborated with interdisciplinary teams to improve clinic operations and enhance overall patient care quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Physician Office Assistant
Wellspan Health
York
05.2024 - 11.2025
- Managed patient scheduling, ensuring optimal workflow and minimal wait times.
- Processed medical records accurately, maintaining compliance with healthcare regulations.
- Assisted in patient intake procedures, improving efficiency of front desk operations.
- Trained new staff on office protocols, promoting consistency in service standards.
- Implemented electronic health record systems, streamlining documentation processes across departments.
- Managed inventory of medical supplies, reducing office costs by minimizing waste.
- Coordinated referrals to specialists, optimizing patient access to specialized care.
- Streamlined appointment scheduling for improved office efficiency and reduced wait times.
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
Member Service Representative
First Capital Federal Credit Union
York, PA
10.2022 - 05.2024
- Assisted members with account inquiries, ensuring prompt and accurate information delivery.
- Processed loan applications, conducting thorough reviews for compliance and accuracy.
- Resolved member issues efficiently, enhancing overall customer satisfaction through effective communication.
- Educated members on credit union products, promoting financial literacy and engagement.
- Collaborated with team members to streamline workflows, improving service response times.
- Maintained up-to-date knowledge of regulatory changes impacting member services and operations.
- Trained new staff on procedures, fostering a culture of excellence in member service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Resolved customer issues through thorough dispute investigation.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Medical Receptionist
Dallastown Medical Associates
Dallastown, PA
06.2020 - 10.2022
- Managed patient check-in and check-out processes efficiently to enhance workflow.
- Scheduled appointments using electronic medical record systems to optimize physician calendars.
- Assisted patients with insurance verification and billing inquiries for improved satisfaction.
- Maintained accurate patient records, ensuring compliance with privacy regulations and protocols.
- Coordinated communication between patients and healthcare providers to facilitate timely care.
- Trained new staff on office procedures and software applications for seamless integration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Dallastown Area School District
Dallastown, PASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Insurance verification
- Maintaining confidentiality
- Professionalism and ethics
- Appointment setting
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Trustworthy companion
- Adaptable
- Professional bedside manner
- Payment collection
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS
Timeline
Medical Assistant
Wellspan Health
11.2025 - Current
Physician Office Assistant
Wellspan Health
05.2024 - 11.2025
Member Service Representative
First Capital Federal Credit Union
10.2022 - 05.2024
Medical Receptionist
Dallastown Medical Associates
06.2020 - 10.2022
High School Diploma -
Dallastown Area School District