Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rebecca Hill

Carlisle

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional offering Bachelors of Science in Accounting. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

7
7
years of professional experience

Work History

Tax Preparer

H&r Block
11.2024 - 04.2025
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.

Cashier

TA Petro
01.2024 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Travel Stop Clerk

Loves Travel Stop & Country Store
07.2023 - 01.2024
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Built and maintained productive relationships with employees.

Assistant Manager

Dairy Queen Grill & Chill
03.2023 - 07.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

SSP

SPINX
04.2018 - 08.2020
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Assisted customers with product selection when needed.
  • Resolved customer complaints and reported issues to senior management.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Accounting

University of Phoenix
Tempe, AZ
08.2021

High School Diploma -

Fort Dorchester High School
North Charleston, SC
06.2003

Skills

  • Cash Management
  • Administrative Support
  • Peer Relationships
  • Relationship Building
  • Telephone Etiquette
  • Cash Handling
  • Customer Satisfaction
  • Stocking and Replenishing
  • Handling Payments
  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Tax return preparation
  • Client communication

Accomplishments

  • Received academic letter 3 out of 4 years in high school.

Timeline

Tax Preparer

H&r Block
11.2024 - 04.2025

Cashier

TA Petro
01.2024 - 11.2024

Travel Stop Clerk

Loves Travel Stop & Country Store
07.2023 - 01.2024

Assistant Manager

Dairy Queen Grill & Chill
03.2023 - 07.2023

SSP

SPINX
04.2018 - 08.2020

High School Diploma -

Fort Dorchester High School

Bachelor of Science - Accounting

University of Phoenix

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Rebecca Hill