Rebecca Jeschonek

Morrisville,PA

Summary

Customer Service Representative, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and data entry, I consistently deliver satisfactory outcomes, ensuring customer satisfaction and fostering strong relationships. I am committed to providing informed recommendations tailored to individual needs. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

FOUNDEVER

02.2025 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Elderly Caregiver

Care In Homes

03.2021 - 04.2022

Offered companionship and kindness to elderly patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained clean, safe, and well-organized patient environment.
Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.

Education

High School Diploma -

Agora Cyber Charter School , Hershey

09.2017 - 06.2020

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Computer proficiency

Conflict resolution
Complaint handling
Microsoft outlook
Follow-up skills
Documentation
Microsoft Office Suite

Timeline

Customer Service Representative - FOUNDEVER

02.2025 - Current

Elderly Caregiver - Care In Homes

03.2021 - 04.2022

Agora Cyber Charter School - High School Diploma,