REBECCA J. NAUMAN
Manheim
Summary
Dynamic Project Manager with a proven track record at Fulton Bank, excelling in B2B sales and account management. Expert in contract negotiation and lead management, driving significant revenue growth through strategic upselling. Renowned for exceptional communication skills and fostering strong client relationships, ensuring high satisfaction and repeat business.
Overview
37
37
years of professional experience
Work History
Project Manager
Topline Heating & Air
Lancaster
06.2025 - Current
- Managed company-provided leads to optimize sales opportunities.
- Matched products and services with customer requirements to enhance satisfaction.
- Assisted clients with financing options to facilitate purchases.
- Scheduled projects efficiently to ensure timely execution.
- Cultivated relationships that resulted in repeat business.
OUTSIDE SALES ACCOUNT MANAGER
John Kline Septic Services LLC
Mount Joy
08.2023 - 04.2025
- Built long-term client relationships based on trust, resulting in increased repeat business.
- Negotiated contracts and pricing agreements to ensure profitability and customer satisfaction.
- Utilized CRM software for tracking sales activities, managing leads, and forecasting sales projections.
- Analyzed market data and competitor insights to identify growth opportunities within assigned territory.
- Aligned client requirements with suitable product offerings to foster collaboration.
- Increased revenue by regularly upselling additional products to existing clients.
- Managed contract negotiations and renewal processes for assigned accounts efficiently.
VP MERCHANT SALES OFFICER
Fulton Bank, NA
Lancaster
09.1997 - 08.2023
- Cultivated strong relationships with merchant clients through personalized service and support.
- Educated merchants on tailored payment processing solutions to meet specific business needs.
- Conducted training sessions for optimal use of payment processing equipment and software.
- Resolved customer inquiries swiftly, maintaining high satisfaction levels.
- Updated CRM with relevant client information for enhanced tracking and reporting.
- Collaborated with teammates to improve service delivery and operational efficiency.
STORE MANAGER
Twoton Inc.
East Petersburg
09.1988 - 08.1997
- Oversaw comprehensive restaurant operations, focusing on staff management and customer service.
- Conducted regular facility inspections to ensure compliance with health and safety standards.
- Analyzed financial reports to identify improvement areas and implemented corrective actions.
- Maintained accurate inventory records, ordering supplies while minimizing waste.
- Facilitated regular staff meetings to communicate updates and enhance teamwork.
Education
Post-secondary education, no degree or certificate -
Millersville University of Pennsylvania
Millersville, PASkills
- B2B sales and account management
- Communication skills
- Contract negotiation and pricing strategies
- Lead management and market analysis
- Upselling techniques
- Business needs assessment
- Managerial skills
- Customer service excellence
- Team collaboration and project management
- CRM software utilization
- Effective communication
- Problem solving
- Attention to detail
References
Available upon request
Timeline
Project Manager
Topline Heating & Air
06.2025 - Current
OUTSIDE SALES ACCOUNT MANAGER
John Kline Septic Services LLC
08.2023 - 04.2025
VP MERCHANT SALES OFFICER
Fulton Bank, NA
09.1997 - 08.2023
STORE MANAGER
Twoton Inc.
09.1988 - 08.1997
Post-secondary education, no degree or certificate -
Millersville University of Pennsylvania