Dynamic and compassionate Lead Medical Assistant with a proven track record at Pediatric Associates Of Lawrenceville, enhancing patient satisfaction and clinic efficiency. Excelled in HIPAA compliance and patient-focused care, significantly improving patient outcomes. Skilled in EMR/EHR systems and fostering positive patient relationships, demonstrating a blend of technical proficiency and empathetic customer service.
Work History
Medical Assistant
AHN
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Office Manager
Pediatric Associates
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Lead Medical Assistant
Pediatric Associates Of Lawrenceville
Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Assisted physicians and nurses with clinical procedures following safe practices.
Precepted newly hired medical assistants to train each on office procedures and important tasks.
Documented patient information in EMR and prepared paperwork for medical staff.
Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Collected and documented patient medical information such as blood pressure and weight.
Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sanitized, restocked, and organized exam rooms and medical equipment.
Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
Education
Medical Administration - Business Administration And Management
WCCC
Youngwood, PA
05.1995
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Reliable team player
Electronic health records
Electronic medical records
Procedure assistance
EMR / EHR
Vital signs monitoring
Timeline
Medical Assistant
AHN
Office Manager
Pediatric Associates
Lead Medical Assistant
Pediatric Associates Of Lawrenceville
Medical Administration - Business Administration And Management