Rebecca Kellenberger
Royersford
Summary
Accomplished and results-driven professional with over 20 years of experience in the fintech and prepaid payments industry. Proven expertise in navigating and excelling across multiple departments, demonstrating adaptability and leadership. Recognized for project management and time management skills in a fast-paced environment. Known for excellent communication skills and support to clients.
Overview
21
21
years of professional experience
Work History
Client Configuration Specialist
Onbe
07.2021 - 10.2024
- Configured clients across internal and external systems, encompassing virtual, physical, instant, and mobile payment solutions
- Simultaneously managed an average of 10 implementation projects initiated by the Sales team to onboard new clients and programs onto the company’s platform
- Communicated daily with banks, associations (Visa & Mastercard), processors (FIS & Fiserv) and other vendors to execute flawless setups for clients
- Improved speed to market by identifying and implementing process improvements, resulting in SLA reductions
- Tested and quality checked internal and external setups in various software applications
Vendor Operations Manager
Onbe
01.2010 - 07.2021
- Worked with multiple processors, embossers, and fulfillment centers to order, maintain, and configure materials to issue payments via different modalities
- Managed multiple migrations due to changes in company ownership
- Configured card package materials within a mainframe/TN3270 database
- Served as subject matter expert for collateral processes with vendors, and trained new and existing employees on processes and applications
Senior Account Manager
Onbe
07.2005 - 01.2010
- Solely managed 120 programs and 50 client relationships that accounted for $1.6 million in yearly revenue
- Jointly managed 70 client relationships, including Fortune 100 companies
- Performed daily operational tasks, including payment processing, invoice creation and delivery, and report generation and delivery
- Routinely executed client 360 reviews, and aggregated responses to implement improvements
Customer Service Facilitator
Onbe
02.2004 - 07.2005
- Helped manage a department of 30 customer service representatives taking over 1,000 inbound calls daily
- Created training documents and tools to train new representatives
- Acted as an escalation point to resolve complex issues from representatives
- Consistently achieved highest possible scores in quality and quantity
- Created the Corporate Client Customer Service team to act as a resource for client’s cardholder concerns
Education
B.A. - Communication Arts And Science
The Pennsylvania State University
University Park, PA05.2003
Skills
- Client Onboarding
- Quality Assurance
- Change Management
- Client/Customer Support
- Project Management
- Program Management
- Salesforce
- ServiceNow
- Microsoft Dynamics 365
- Microsoft Office
- Jira/Confluence
- Mainframe/TN3270
Timeline
Client Configuration Specialist
Onbe
07.2021 - 10.2024
Vendor Operations Manager
Onbe
01.2010 - 07.2021
Senior Account Manager
Onbe
07.2005 - 01.2010
Customer Service Facilitator
Onbe
02.2004 - 07.2005
B.A. - Communication Arts And Science
The Pennsylvania State University
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