Rebecca Kratt
Irwin
Summary
Dynamic and adaptable professional with extensive experience in customer service, cleaning, and labor roles, including at Inlet Pubhouse, Pogo Mine, and commercial salmon fishing experience. Proven ability to cultivate strong relationships with clients, staff, and crew members while ensuring compliance with safety protocols. Skilled in time management and safe food handling on and off shore, in a restaurant setting, or sitting at a bar stool, consistently enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Bartender
Faternal Order of Eagles Club
02.2025 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Dog Daycare Attendant
Petland
01.2025 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
House Cleaner
Melissa Vensel
11.2023 - Current
- Emptied trashcans and transported waste to collection areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeper
Izaak Walton Inn
09.2024 - 11.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Commercial Fishing Small Skiff Crew Member
Mark Dehart
05.2024 - 09.2024
- Seasonal employment requiring work 7 days a week on shore and/or on the water.
- Used rakes to collect kelp and other types of water-based vegetation.
- Troubleshot and repaired equipment and kept fishing vessels clean to maintain machinery in good working order.
- Navigated fishing vessel safely.
- Examined fish to check for defects or signs of ill health and released substandard catches back to water.
- Leveraged nets of various sizes, fishing lines and traps to catch fish.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Loaded cargo according to ship capacity and appropriate weight load distribution.
- Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
- Maintained any and all cabin issues due to its remote location
- Maintained cabin site, interior and exterior, and surrounding areas as to not attract local wildlife, for crew member safety and morale.
Housekeeper
ATCO Frontec
09.2023 - 05.2024
- Rotational work requiring 12 hour work shifts for 28 days straight on site and 14 days of rest and rehabilitation off site.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Bartender/Server
Inlet Pubhouse
05.2023 - 09.2023
- Seasonal employment with high tourism volume during the summer months.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server
Longhorn
01.2022 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Penn Hills Senior High School
Penn Hills, PA06-2008
Skills
- Weather monitoring
- Environmental awareness
- Safe food handling
- Dining customer service
- Cleaning techniques
- Flexibility
- Quick learning
- Adaptability
- Time management
Timeline
Bartender
Faternal Order of Eagles Club
02.2025 - Current
Dog Daycare Attendant
Petland
01.2025 - Current
Housekeeper
Izaak Walton Inn
09.2024 - 11.2024
Commercial Fishing Small Skiff Crew Member
Mark Dehart
05.2024 - 09.2024
House Cleaner
Melissa Vensel
11.2023 - Current
Housekeeper
ATCO Frontec
09.2023 - 05.2024
Bartender/Server
Inlet Pubhouse
05.2023 - 09.2023
Server
Longhorn
01.2022 - 04.2023
High School Diploma -
Penn Hills Senior High School
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