Rebecca Lehman
Chambersburg
Summary
Dynamic Case Manager with a proven track record at South Central Community Partners, excelling in problem-solving and case documentation. Successfully developed comprehensive management plans, enhancing client outcomes and satisfaction. Skilled in organization and multitasking, I effectively coordinated services, empowering clients to achieve their goals while ensuring compliance with regulations.
Overview
48
48
years of professional experience
Work History
Case Manager
South Central Community Partners
10.2010 - 12.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Accounts Manager
Franklin Storage LLC.
09.1999 - 03.2009
- Strengthened relationships with key clients, leading to increased repeat business.
- Streamlined account management processes for better organization and time management.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Body Shop Office Manager
ATTCO Auto Body
03.1999 - 03.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented an appointment scheduling system that enhanced time management and optimized resources allocation within the body shop.
- Maintained accurate inventory records to track parts usage, prevent stockouts, and streamline reordering processes.
- Served as the primary point of contact for vendors, negotiating contracts and ensuring timely delivery of goods and services.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Warehouse Lead
Azerty/ Nashua
03.1995 - 09.1999
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Utility Worker
J. Schoeneman
07.1975 - 03.1995
Education
GED -
James Buchanan High School
Mercersburg, PA 02-1995
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
- Data entry and analysis
- MS office
- Annual case reviews
- Needs assessment
- Verbal and written communication
- Goal setting
- Records management
Timeline
Case Manager
South Central Community Partners
10.2010 - 12.2023
Accounts Manager
Franklin Storage LLC.
09.1999 - 03.2009
Body Shop Office Manager
ATTCO Auto Body
03.1999 - 03.2005
Warehouse Lead
Azerty/ Nashua
03.1995 - 09.1999
Utility Worker
J. Schoeneman
07.1975 - 03.1995
GED -
James Buchanan High School
Similar Profiles
Tyshyia FrazierTyshyia Frazier
Administrative Assistant (Internship) at South Central Community Action Agency, Inc.Administrative Assistant (Internship) at South Central Community Action Agency, Inc.
Lauren GaddyLauren Gaddy
Office Assistant at South Central Missouri Community Action AgencyOffice Assistant at South Central Missouri Community Action Agency
Mark RobinsonMark Robinson
Outreach Coordinator at South Central Iowa Community ActionOutreach Coordinator at South Central Iowa Community Action
Eli ShearerEli Shearer
Landscape Groundskeeper at Green Township Park ServicesLandscape Groundskeeper at Green Township Park Services
Erick LopezErick Lopez
Lawn Mower at NALawn Mower at NA