Rebecca Lexa
Lancaster
Summary
Adept at operations management and fostering team leadership, I significantly enhanced efficiency and employee engagement at the US Postal Service Housing Facility. My expertise in handling and sorting mail, coupled with a knack for effective negotiation, drove innovative solutions and compliance, achieving notable improvements in service delivery and workplace safety.
Offering keen eye for detail and commitment to learning and growing within fast-paced environment. Delivers ability to quickly adapt to new processes and utilize sorting machines and manual handling techniques effectively. Ready to use and develop organizational and time-management skills in any adaptable role.
I am a reliable and upbeat individual with strong attention to detail and excellent organizational abilities. I possess solid understanding of mail sorting processes and proficient in using sorting machines and manual handling techniques. I'm dedicated to ensuring timely and accurate delivery of mail, contributing to efficient operations.
I'm known to be a personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Mail Handler
US Postal Service Housing Facility
04.2011 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained high level of confidentiality with mail items in line with regulations.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
Manager
US Postal Service Housing Facility
11.2019 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Union Representative
US Postal Service Housing Facility
01.2015 - 05.2017
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
- Collaborated with other unions to develop joint initiatives that benefit both parties'' respective memberships.
Human Resources Specialist
US Army National Guard
09.2012 - 02.2013
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Education
High School Diploma -
Penn Manor
Lancaster, PA06-2010
Skills
- Handling and sorting mail
- Team leadership
- Verbal and written communication
- Problem-solving skills
- Distribution services
- Multitasking skills
- Training and mentoring
- Diversity and inclusion
- Confidentiality awareness
- Deadline oriented
- Mail distribution
- Task delegation
- Operations management
Timeline
Manager
US Postal Service Housing Facility
11.2019 - 03.2022
Union Representative
US Postal Service Housing Facility
01.2015 - 05.2017
Human Resources Specialist
US Army National Guard
09.2012 - 02.2013
Mail Handler
US Postal Service Housing Facility
04.2011 - Current
High School Diploma -
Penn Manor
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