Rebecca Montes
Allentown
Summary
Recognized for enhancing clinic efficiency and patient satisfaction through compassionate care and strong communication skills. Proven ability to manage complex problems while maintaining confidentiality and fostering a reliable team environment. Bilingual and adaptable in fast-paced settings. Great work ethic built on team work ethic skills.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Aesthetic Surgery Associates
01.2016 - 08.2016
- Assisted in patient intake, ensuring accurate documentation and timely processing of information.
- Supported medical procedures by preparing examination rooms and sterilizing instruments according to safety protocols.
- Managed scheduling for patient appointments, optimizing workflow and reducing wait times.
- Coordinated follow-up care, maintaining communication with patients regarding treatment plans and instructions.
- Trained new staff on administrative procedures, fostering a cohesive team environment and enhancing service delivery standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
Family Dedicated Dermatology
04.2014 - 01.2016
- Educated patients on post-operative care, enhancing understanding of recovery processes and medication management.
- Conducted routine lab tests and processed specimens, ensuring compliance with clinical standards and accuracy in results.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Lehigh Valley Hospital and Health Network
03.2001 - 04.2014
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Increased efficiency in office by implementing digital filing system for patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Sales Associate
House of Gold
03.1999 - 03.2001
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays and inventory organization to ensure visual appeal and availability.
- Processed transactions accurately using point-of-sale systems, ensuring prompt service.
- Collaborated with team members to achieve sales goals through effective communication and support.
- Monitored stock levels and assisted in restocking merchandise to maintain optimal inventory flow.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty through effective problem-solving skills.
- Trained new associates on store procedures and customer service standards to foster a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant to Financial Advisor
Marine Midland Bank
09.1998 - 03.1999
- Assisted in customer account management, ensuring accurate documentation and compliance with bank policies.
- Provided administrative support to banking operations, streamlining appointment scheduling for client consultations.
- Coordinated communication between departments to enhance service delivery and improve client satisfaction rates.
- Conducted research on banking products to assist clients in making informed financial decisions effectively.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Proofread and edited documents for accuracy and grammar.
Education
Social Work
Lehigh Carbon Community College
Schnecksville, PACertificate - Certification Nurse Assistant
Lehigh Carbon Community College
Schnecksville, PA05.2001
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06.1998
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Reliable team player
- Compassionate
- Professionalism and ethics
- Maintaining confidentiality
- Medical office administration
- Complex Problem-solving
- Adaptable
- Fast learner
- Bilingual
- Multitasks
- Strong work ethic
- Detail orientation
Timeline
Medical Assistant
Aesthetic Surgery Associates
01.2016 - 08.2016
Medical Assistant
Family Dedicated Dermatology
04.2014 - 01.2016
Medical Assistant
Lehigh Valley Hospital and Health Network
03.2001 - 04.2014
Sales Associate
House of Gold
03.1999 - 03.2001
Assistant to Financial Advisor
Marine Midland Bank
09.1998 - 03.1999
Social Work
Lehigh Carbon Community College
Certificate - Certification Nurse Assistant
Lehigh Carbon Community College
High School Diploma -
Fort Hamilton High School