Rebecca Palffy
128 Embill Drive
Summary
Accomplished Assistant Sales Manager at Workout
Safety professional prepared for leadership in aquatic environments. Proficient in training lifeguards and ensuring compliance with safety standards. Known for fostering teamwork and adapting to dynamic situations. Valued for strong communication and decision-making abilities.
Professional with experience in aquatic safety and leadership, prepared for this role. Proven ability to manage emergency situations, enforce safety protocols, and train team members. Strong focus on team collaboration, reliable, and adaptable to changing needs. Skills include CPR, first aid, and water rescue techniques, combined with calm and decisive personality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Lifeguard
Arrowhead Lake Community Association
06.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Improved team communication through the implementation of daily briefings and debriefings.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
Assistant Manager
Dunkin Donuts
10.2024 - 01.2025
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Developed contingency plans with team to address potential disruptions.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Assistant Sales Manager
Workout Anytime
10.2023 - 05.2024
- Monitored team performance with regular assessments to identify improvement areas.
- Enhanced team collaboration for improved sales performance through regular coaching sessions.
- Utilized sales data to adjust tactics for maximizing team effectiveness.
- Formulated innovative sales strategies by analyzing market trends.
- Strengthened customer loyalty by addressing concerns promptly and personally.
- Implemented strategic initiatives to maximize product visibility.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Strengthened performance by applying excellent program and project leadership skills.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Pines, PA06-2023
Skills
- Customer service
- Team management
- Staff supervision
- Emergency response
- First and CPR instruction
- Pool operations
- Patience and empathy
- Pool maintenance
- Water rescue techniques
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Assistant Manager
Dunkin Donuts
10.2024 - 01.2025
Assistant Sales Manager
Workout Anytime
10.2023 - 05.2024
Head Lifeguard
Arrowhead Lake Community Association
06.2020 - Current
- CPR/AED for the Professional Rescuer - American Red Cross.
High School Diploma -
Pocono Mountain West High School
Similar Profiles
Brad SchumacherBrad Schumacher
Director of Public Works at Arrowhead Lake Community AssociationDirector of Public Works at Arrowhead Lake Community Association
Jake JanikasJake Janikas
Beach Attendant at Arrowhead Lake Community AssociationBeach Attendant at Arrowhead Lake Community Association
Gregory ShtridlerGregory Shtridler
Head Swim Coach at Arrowhead Lake Community AssociationHead Swim Coach at Arrowhead Lake Community Association