Rebecca Ratchford
Mohegan Pennsylvania
Wilkes-Barre
3
years of professional experience
Friendly, reliable, and customer-focused professional with a passion for helping others and creating positive experiences. Strong communication and problem-solving skills, with the ability to stay calm in fast-paced situations and work well as part of a team. Eager to bring a positive attitude, strong work ethic, and dedication to outstanding customer service as a Flight Attendant.
Work History
Slot Attendant
1 Year 7 Months- Monitored slot machine functionality to ensure optimal performance and guest satisfaction.
- Assisted guests with inquiries and resolved technical issues efficiently.
- Maintained cleanliness and organization of gaming areas to enhance player experience.
- Conducted routine inspections of machines to identify maintenance needs promptly.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
Table Games Dealer
1 Year 3 Months- Dealt various table games, ensuring adherence to established rules and procedures.
- Managed player interactions effectively, fostering a positive gaming environment.
- Maintained accurate game records, verifying outcomes and payouts consistently.
- Implemented customer service strategies, resolving player inquiries with professionalism.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Assisted players with placing bets, educating on game rules to increase understanding.
Education
High School Diploma
Skills
Excellent customer service
Strong work ethic
Attention to detail
Reliability and punctuality
Professional appearance
Problem-solving
Conflict resolution
Stress tolerance
Timeline
Slot Attendant
Mohegan Pennsylvania
01.2025 - CurrentRead More
Table Games Dealer
Mohegan Pennsylvania
10.2023 - 01.2025Read More
Wilkes Barre Area High School
High School Diploma
Read More