Rebecca Schlegel
Easton
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Sam's Club
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Prepares food for customers, while follow company polices.
- Stocks product, as well as order when needed.
- Cleans food prep areas and other areas used in the department.
- Follows all company guidelines and procedures.
Custodian
Compass Group
04.2023 - 02.2024
- Clean rooms that patients stayed in
- Make sure the rooms are clean with clean bedding and mopped
- Properly use sanitation policies
- Cover other associates break or lunch
- Provide excellent service to all patients and staff
- Help other coworkers with any job needed
- Kept work equipment clean and sanitized
- Washed my hands before going in each room and wore gloves and other proper attire
- N95 mask certified
Case Investigator/Contact Tracer
Staffing Solutions
10.2021 - 01.2023
- Make three call attempts to a case and try and complete workflow on the computer to track progress with each case
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy
Customer Service Representative
Lehigh Valley Health Network
07.2021 - 10.2021
- Takes calls from patients to schedule and reschedule appointments
- Confirm appointments, provide excellent customer service
- Make patients feel understood and confident with their decisions
- Makes sure patient knows all options that are available
Contact Tracer
Insight Global
03.2021 - 07.2021
- Made contact to people who were exposed to COVID-19
- Informed them of exposure and explained quarantine directions
- Offered testing site information and information on how to receive help
- Made sure contact had all the correct information and that we gave out all the correct information
- At end of each call filled out a tracer and put notes in the system
- Used sales force to gather all information and entered all information into
- Left voicemails and sent text messages when needed
CSA
Lowes Home Improvement Stores
05.2015 - 03.2021
- I would run a register and help customers purchase their products
- Also work the service desk processing returns, answering phone calls, and sending them to the correct departments, process returns, internet order and phone orders
- I keep my work area clean and tidy by following all safety and Sanitation policy’s
- I also cut and special-order blinds, mix paint and cut keys
Education
Bachelor of Administration -
Southern New Hampshire University
02-2027
GED -
Penn Foster High School
Scranton, PA01.2014
General Studies -
Nazareth Area High School
Nazareth, PA01.2005
Skills
- Customer Service
- Planning & organizing
- Multitasking
- Organized and detail oriented
- Training skills
- Supervision & leadership
- Conflict resolution
- Microsoft Office proficiency
Timeline
Customer Service Associate
Sam's Club
04.2024 - Current
Custodian
Compass Group
04.2023 - 02.2024
Case Investigator/Contact Tracer
Staffing Solutions
10.2021 - 01.2023
Customer Service Representative
Lehigh Valley Health Network
07.2021 - 10.2021
Contact Tracer
Insight Global
03.2021 - 07.2021
CSA
Lowes Home Improvement Stores
05.2015 - 03.2021
GED -
Penn Foster High School
General Studies -
Nazareth Area High School
Bachelor of Administration -
Southern New Hampshire University
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