Rebecca Thomas
West Mifflin
Summary
Detail-oriented leader with over 9 years in customer service and patient care. Expertise in multitasking, teamwork, and maintaining high standards of cleanliness and organization. Eager to leverage skills to improve patient satisfaction and operational efficiency.
Dedicated Patient Care Technician skilled in vital signs monitoring and holistic patient support. Committed to enhancing patient experiences in acute and oncology settings. Team-player ready to make a difference.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
UPMC Magee Women's Hospital
03.2025 - Current
- Assisted nursing staff with patient care including bathing, feeding, and mobility support.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records system.
- Provide emotional support to clients
- patient centered care
- oncology/general medicine population experience
- gynecology/reproductive cancer experience
- acute care experience
Assistant General Manager
Panera Bread
10.2021 - Current
- Led daily operations to enhance customer satisfaction and streamline service efficiency.
- Developed training programs for staff, improving onboarding processes and employee retention.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed sales data to identify trends, informing strategic decisions for menu adjustments.
- multi-tasking daily
- organized plan and action
- guest resolutions
- customer centered service
- dedication to success
- team work driven
- guest experience satisfaction
- personable skills with team and guests
- trusting relationship building
Assistant Store Manager
Burger King
08.2017 - 05.2021
- Supervised daily operations, ensuring adherence to food safety and cleanliness standards.
- Trained and mentored team members on customer service and operational procedures.
- Managed inventory levels, optimizing stock management to reduce waste.
- Implemented promotional campaigns, resulting in increased sales and customer engagement.
- guest relations
- customer satisfaction
- team work and team building
- organizational day and plan
- multi-tasking
Education
Diploma of Nursing - Nursing
UPMC Shadyside School of Nursing
Pittsburgh, PA04-2027
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- customer service 9 years
- personable individual
- multitasker
- strive to be the best
- holistic care for patients
Timeline
Patient Care Technician
UPMC Magee Women's Hospital
03.2025 - Current
Assistant General Manager
Panera Bread
10.2021 - Current
Assistant Store Manager
Burger King
08.2017 - 05.2021
Diploma of Nursing - Nursing
UPMC Shadyside School of Nursing