Rebekah Duncan
Slippery Rock
Summary
Dynamic Sales Center Manager at SCP Distributors with a proven track record in operations management and team leadership. Enhanced customer satisfaction through strategic initiatives, achieving significant revenue growth. Skilled in financial reporting and compliance monitoring, fostering interdepartmental collaboration to drive business development and improve service delivery.
Overview
31
31
years of professional experience
Work History
Sales Center Manager
SCP Distributors, POOLCORP
01.2023 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Managed work and performance of more than 8 employees.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Directed daily operations.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
- Successfully navigated center through challenging period by adapting services to meet changing customer needs.
- Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
- Enhanced center's online presence, creating engaging content that increased website traffic and client engagement.
- Improved team morale and cohesiveness by initiating regular team-building activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Co-Owner
Henricks Farm
06.1994 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs in a timely manner.
- Updated and maintained rental agreement files.
Accounts Receivable Manager
SCP Distributors, POOLCORP
08.2002 - 01.2023
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Prepared bills receivable, invoices, and bank deposits.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Processed incoming payments in accordance with established financial policies.
- Completed daily process adjustments to maintain accuracy.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Reconciled daily AR ledger and verified proper posting.
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Optimized payment collection methods, introducing flexible payment options for clients.
- Maintained accurate financial records, ensuring compliance with regulatory standards by conducting thorough audits.
- Conducted regular training for staff on updates in tax regulations and compliance requirements, maintaining departmental knowledge.
- Collaborated with sales and customer service departments to align strategies that improve client retention and payment practices.
- Negotiated with delinquent accounts, successfully recovering significant amounts of outstanding revenue.
- Fostered strong relationships with clients to ensure timely payments by providing exceptional service and communication.
- Streamlined communication channels with clients, enhancing clarity and frequency of invoicing and payment reminders.
- Boosted customer satisfaction, resolving disputes and queries in timely and efficient manner.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
Administrative Specialist
Care Chiropractic Clinic
02.2000 - 08.2002
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Participated in marketing and community projects.
Purchasing & Receiving Manager
Giant Eagle
01.1996 - 02.2000
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Managed inbound receiving departments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Tracked key purchasing metrics and reported findings to supervisors for review.
- Entered new purchases into internal purchasing program to keep records updated.
Education
High School Diploma -
Slippery Rock High School
Slippery Rock, PA06-1994
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Compliance monitoring
- Financial reporting
- Account management
- Sales expertise
- Customer service
- Hiring and onboarding
- Business development
Timeline
Sales Center Manager
SCP Distributors, POOLCORP
01.2023 - Current
Accounts Receivable Manager
SCP Distributors, POOLCORP
08.2002 - 01.2023
Administrative Specialist
Care Chiropractic Clinic
02.2000 - 08.2002
Purchasing & Receiving Manager
Giant Eagle
01.1996 - 02.2000
Co-Owner
Henricks Farm
06.1994 - Current
High School Diploma -
Slippery Rock High School
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