Rebekah Richardson Leibhart
Harrisburg
Summary
Attentive Member Service Manager with many years' experience in managing all areas of retail and driving achievement in team members by supporting cultivation of customer care skills while reaching sales goals. Strong leader in boosting revenues, customer feedback, and operations efficiency by working closely with staff to identify areas for improvement and enhancing processes. Eager to bring outstanding retail management expertise along with proven track record in business development to a rewarding organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Manager
Sam's Club
York
10.2023 - Current
- Manage several departments including entire maintenance and front-end teams
- Handle staffing, scheduling, accountability for over 70 associates
- Accountability for membership and credit sales, and legendary member service
- Four-wall manager, meaning when on site I am also responsible for the entire store such as fresh departments and merchandising
- Lead six supervisors who help me track associates' successes and identify opportunities for improvement
- Forerunner of changes so we can improve and lead digitally in retail i.e
- Scan and Go and Just Go
- Work with Associates to build confidence and educate members on benefits rather than selling the product/service
- Track all sales events, plan and execute them, and create fun
- Orientation ambassador for hiring and onboarding of new associates for all positions
- This year I had the pleasure of leading and planning the Club's calendar and activities in Children's Miracle Network fundraising efforts as well as planning volunteer day at York Habitat For Humanity
B2B sales
Sam's Club
York
03.2015 - 03.2024
- 9 years of experience from Sam's Club as of March 2024
- 9 years of sales (selling upgrades, credit cards, and memberships) starting as a cashier
- 2 years of B2B sales (March 2016 - March 2018) as Membership Lead and Marketing Manager
Sales and Training Manager
Sam's Club
York
09.2019 - 10.2023
- Track associates' successes and identify opportunities for improvement
- Work with Associates to build confidence and educate members of benefits rather than selling the product/service
- Plan, execute, and track all sales events
- Assist in hiring and onboarding of new associates for all positions
Front End Manager
Sam's Club
Harrisburg
01.2018 - 01.2019
- Oversee POS
- Educate associates and supervisors on KPIs
- Oversee Member Service Desk and address any member issues, questions, or concerns
- Uphold all company policies and requirements while encouraging and promoting associates
- Assisted in hiring fairs to recruit top talents for several positions
Grocery Manager
Sam's Club
Harrisburg
08.2017 - 01.2018
- Ensure all company standards for grocery and freezer/cooler areas of the store are met and surpassed
- Followed cleanliness and in stock items were priorities, as well as training associates to be member focused and available
- Tour with corporate level supervisors
- Coach by walking around
Marketing Manager
Sam's Club
Harrisburg
05.2017 - 08.2017
- Manager over the Member Service desk and B2B sales team
- Responsible for tracking productivity, follow up, and producing results
- B2B Sales
- Cold-calling
Manager in Training (MIT)
Sam's Club
Mechanicsburg
03.2017 - 05.2017
- Work alongside and shadow store managers to gain training in running a retail warehouse
- Work alongside all areas of the store including fresh departments, marketing, front end, grocery, and overnight workers
Membership Marketing Lead
York Sam's Club, and Membership
02.2016 - 03.2017
- B2B Sales (surpassed prior years' sales for the entire year within 2 months)
- Training Member Service Desk
- Accountability for Member Service Associates
- Assist closing the store at least once per week
- Assist with Jewelry Department
- Assist with Inventory
- Assist with sales to prep for opening of new Sam's Club in Hanover
Cashier
Sam's Club
York
03.2015 - 02.2016
- Quickly and accurately ring out members and guests while providing excellent member service
- Meet and exceed quota for upgrading members and/or signing them up for a line of credit
- Assisted in other areas of the store to ensure cleanliness, in stock product, and staffing was executed
- Other areas included Health and Wellness, grocery, apparel, electronics, jewelry, and hardlines
Education
Some College - Marketing/Management
HACC York
High School Degree -
Eastern York High School
Skills
- Sales
- Sales Training
- Onboarding
- Salesforce
- Retail sales
- B2B Sales
- Upselling
- Sales Management
- Cold Calling
- Marketing
- Management
- Supervising experience
- Recruiting
- Retail management
- Customer Relationship Management
- Store Management Experience
- Outside Sales
- Assistant Manager Experience
- Store management
- Leadership
- Servant Leadership
- Event Planning
- Donations
- Volunteering
- Scheduling
- De-escalation of Conflict
- Customer Service
- Inventory
- Coaching
- Team management
- Customer service
- Staff scheduling
- Membership sales
- Employee training
- Performance evaluation
- Event planning
- Regulatory compliance
- Conflict resolution
- Relationship building
- Effective communication
- Problem solving
- Research and due diligence
- Application review
- Member acquisition
- Task prioritization
- Strong leadership
- Customer assistance
- Collaborative mindset
- Coaching and mentoring
- Benefits interpretation
- Task delegation
- Salesforce experience
Certification
- Forklift Certified, 01/01/19, Present
- ServSafe Certified, 01/01/29
Timeline
Member Service Manager
Sam's Club
10.2023 - Current
Sales and Training Manager
Sam's Club
09.2019 - 10.2023
Front End Manager
Sam's Club
01.2018 - 01.2019
Grocery Manager
Sam's Club
08.2017 - 01.2018
Marketing Manager
Sam's Club
05.2017 - 08.2017
Manager in Training (MIT)
Sam's Club
03.2017 - 05.2017
Membership Marketing Lead
York Sam's Club, and Membership
02.2016 - 03.2017
B2B sales
Sam's Club
03.2015 - 03.2024
Cashier
Sam's Club
03.2015 - 02.2016
Some College - Marketing/Management
HACC York
High School Degree -
Eastern York High School
Similar Profiles
NAVEYA SULLIVANNAVEYA SULLIVAN
Order Fulfillment Specialist-Employee Mentor at Sam's Club WarehouseOrder Fulfillment Specialist-Employee Mentor at Sam's Club Warehouse
Matthew ButlerMatthew Butler
Fresh Team Manager at Sam's ClubFresh Team Manager at Sam's Club
Feng YangFeng Yang
Curbside Shopper at Sam's ClubCurbside Shopper at Sam's Club