Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Sangiorgi

Duncansville

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

18
18
years of professional experience

Work History

Adult Protective Services Hotline Supervisor

Blair Senior Services
02.2022 - Current
  • Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Led team training initiatives, enhancing skill sets and boosting overall productivity.
  • Streamlined workflow processes, resulting in improved operational efficiency and reduced downtime.
  • Monitored performance metrics, identifying trends to inform decision-making and process improvements.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Generated reports detailing findings and recommendations.
  • Gather, organize and input information into digital database.

Patient Relations Specialist

United Urology Group
09.2020 - 12.2021
  • Respond to incoming phone calls for all sites promptly.
  • Triage Clinical Calls
  • Schedule Patient Appointments
  • Clearly document every patient request and pertinent information via EMR
  • Coordinate work efforts with other team members to achieve an efficient work flow
  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals

Medical Record Analyst

Conemaugh Nason Medical Center
02.2007 - 09.2020
  • Respond to Incoming phone calls
  • Data Entry
  • Processing Birth Certificates
  • Release of Information
  • Analysis of Medical Records
  • Maintaining, scanning and processing medical records in the EMR system

Education

Medical Office Professional - Healthcare Administration

Computer Learning Network
Altoona, PA
05.2003

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Organizational skills
  • Active listening

Timeline

Adult Protective Services Hotline Supervisor

Blair Senior Services
02.2022 - Current

Patient Relations Specialist

United Urology Group
09.2020 - 12.2021

Medical Record Analyst

Conemaugh Nason Medical Center
02.2007 - 09.2020

Medical Office Professional - Healthcare Administration

Computer Learning Network

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Rebekah Sangiorgi