Rebekka Pederson
Murrysville
Summary
Results-driven supervisor of operations with 20 years of experience with a proven track record in leading teams to operational goals. Skilled in regulatory compliance and team management abilities. Closely monitor operations and adjust strategies while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the business ready for any challenge.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
21
21
years of professional experience
Work History
Teller
Infirst Bank
04.2025 - Current
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Benefits Specialist
CVS Specialty Pharmacy
05.2024 - 03.2025
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Field calls from doctors, insurance companies and patients.
- Work on prior authorizations.
- Search copay assistance and assist customers in applying.
Manager of Operations
Starbucks
09.2004 - 05.2024
- Achieved or exceeded productivity targets, leading productivity initiatives.
- Generated creative solutions to identify and implement improvements in processes.
- Increased employee job satisfaction with hands-on, motivational approach.
- Set forward-thinking policies to meet business needs and boost team success.
- Reduced bottlenecks by implementing standardized equipment maintenance schedule and processes.
- Optimized business performance with consistent data tracking and analysis of ongoing operations.
- De-escalated employee disputes using appropriate mediation techniques for minimal staff disruption.
- Monitored and adjusted staff schedules based on changing operational demand.
- Coordinated and supervised team member activities to consistently meet customers' needs.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Cash handling skills. did daily deposits and maintained cash drawers and store safe.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Nurse
UPMC Children's Hospital of Pittsburgh
05.2005 - 09.2010
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Registered Nurse
UPMC Children's Hospital of Pittsburgh
05.2005 - 09.2010
- Responded to basic calls and emergencies and coordinated life-saving responses for decompensating patients.
- Stayed current on changing facility policies and public health issues relevant to patient needs.
- Evaluated patients throughout shifts to assess conditions, behaviors and responses to treatment.
- Educated patients and families on conditions, treatment options and possible outcomes.
- Recorded patient medical history and documented previous or observable symptoms.
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort.
- Performed diagnostic and clinical tests to assess patient conditions.
Education
Bachelor's Science - Nursing
Carlow University
Pittsburgh, Pa05.2005
Master's - Pediatrics
University of Pittsburgh
Pittsburgh, Pa05.2007
Skills
- Strategic Budget Management
- Operational Standards Evaluation
- Team Development
- Task Prioritization Skills
- Inventory Management
- Customer Service Management
- Leadership and Change Management
- Adaptability and Flexibility
- Motivational Leadership Coaching and Mentoring
- Data Analytics
- Benefits administration
- Claims processing
- Customer service
- Drawer balancing
- Inventory management background
- Cash handling expertise
Groups
- American Management Association
- Armed Forces Network
- Women's Impact Network
- The National Association of Pediatric Nurse Associates and Practitioners
- Society of Pediatric Nurses
Timeline
Teller
Infirst Bank
04.2025 - Current
Benefits Specialist
CVS Specialty Pharmacy
05.2024 - 03.2025
Nurse
UPMC Children's Hospital of Pittsburgh
05.2005 - 09.2010
Registered Nurse
UPMC Children's Hospital of Pittsburgh
05.2005 - 09.2010
Manager of Operations
Starbucks
09.2004 - 05.2024
Master's - Pediatrics
University of Pittsburgh
Bachelor's Science - Nursing
Carlow University
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