Roxanne Crissman
Kittanning
Summary
Hardworking and outgoing employee with 7 plus years of customer service driven careers. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and excellent driving record. Task driven and self motivated. Successful at route planning and navigation to complete stocking at different locations in a timely manner.
Overview
7
7
years of professional experience
Work History
Spark Driver
Walmart GoLocal
Kittanning
04.2025 - Current
- Operated a variety of vehicles safely in diverse weather conditions.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Adhered to traffic laws and regulations to prevent accidents.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Monitored vehicle conditions and maintained cleanliness. Checked gas and oil levels prior to departure.
- Maintained car insurance and drivers licenses to ensure they are current and not expired.
- Documented daily mileage and gas.
- Maintained communication with customers regarding delivery status. Contacted customers if appropriate to ensure they got their preferred substitutes if something was out of stock or to check where they wanted their merchandise dropped off at their residence.
- Delivered goods and services to customers on time and in excellent condition by securing merchandise to avoid damage during transportation.
- Coordinated the loading and unloading of merchandise.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Followed company policies and procedures related to safety and security standards.
- Maintained delivery schedules without compromising safety.
- Managed time effectively to meet deadlines including when making multiple stops along designated routes.
Barista
Starbucks
Butler
03.2023 - Current
- Delivered excellent customer service by actively engaging with customers and addressing their needs, fostering a welcoming environment. Addressed customer concerns and questions professionally and efficiently.
- Developed strong relationships with regular customers, through personalized and sincere interactions.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Ensured to make beverages and handled food products to standard and quality to maintain a good image of the brand and promote consistency consumers can expect.
- Trained new baristas on company policies and procedures regarding food handling safety standards. Trained new baristas on how to successfully fulfill their role in each position on the floor. Trained new baristas on beverage preparation techniques and customer service protocols.
- Followed safety procedures like proper lifting when stocking product and merchandise, maintaining points of contact on the ladders.
- Followed industry standards for food safety, safety, and sanitation standards to help pass inspections and ensure the safety of the team and customers.
Online Grocery Associate
Walmart
Natrona Heights
02.2022 - 03.2023
- Assisted in online order fulfillment, accurately selecting items to meet customer specifications and ensure timely delivery.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided training and support for new employees joining the company's online grocery team.
- Secured and stored items until customer pickup.
- Suggested comparable products to replace out-of-stock items.
- Transported merchandise to customer’s vehicle and loaded them in a manner to prevent damage.
Fresh Department, Overnight Stocker
Walmart
Kittanning
02.2019 - 12.2022
- Stocked shelves accurately and efficiently overnight, ensuring product availability for a seamless shopping experience.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Organized inventory in the fresh department, maintaining optimal stock levels.
- Assisted in maintaining cleanliness and organization of the fresh produce area, enhancing product visibility and appeal.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Participated in heavy lifting with proper form.
- Stayed in compliance with safety standards ensuring no harm to employees or customers
Skills
- Vehicle operation
- Route optimization
- Customer communication
- Safety compliance
- Product handling
- Merchandise organization
- Stock replenishment
- Problem resolution
- Safe driving practices
- Driving in adverse conditions
- Quality control
- Time management
- Heavy lifting techniques
Timeline
Spark Driver
Walmart GoLocal
04.2025 - Current
Barista
Starbucks
03.2023 - Current
Online Grocery Associate
Walmart
02.2022 - 03.2023
Fresh Department, Overnight Stocker
Walmart
02.2019 - 12.2022