Reese Swantek
Erie
Summary
Ambitious EMT professional with a focus on emergency medical care and patient assistance. Background includes medical coursework in surgical technology and experience in dynamic, customer-focused roles. Known for clear communication and effective collaboration in team settings, especially under stress. Looking for training opportunities to refine clinical skills and support emergency response initiatives.
Overview
5
5
years of professional experience
Work History
Server
O'Charley's Restaurant & Bar
Erie
03.2024 - Current
- Delivered prompt and friendly service to enhance guest experiences.
- Assisted in training new staff members to improve team performance.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer payments efficiently while adhering to cash handling procedures.
- Communicated effectively with colleagues to streamline service operations.
- Balanced multiple tables and served guests promptly during peak hours.
- Recommended menu items to customers based on preferences and dietary needs.
- Implemented health and safety protocols to ensure a safe dining environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Intern
LECOM Health
Erie
01.2024 - 05.2024
Shift Leader
LECOM Sports Park
Erie
04.2021 - 02.2024
- Implemented safety compliance protocols to ensure a secure environment for staff and guests.
- Conducted training sessions for new employees on shift procedures and customer service standards.
- Monitored team performance to identify areas for improvement and enhance service delivery.
- Facilitated effective communication among team members to foster a collaborative work atmosphere.
- Resolved operational issues swiftly to minimize disruption and maintain service quality.
- Assisted in implementing new strategies to improve overall efficiency during peak hours.
- Executed daily opening and closing procedures to ensure smooth transitions between shifts.
- Trained staff on safety protocols to promote a safe working environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
High School Diploma -
McDowell High School
Erie, PA06-2024
Some College (No Degree) - Surgical Technology
Great Lakes Institute of Technology
Erie, PASkills
- Safety compliance
- Customer relationship management
- Sterilization techniques
- Medical terminology
- Knowledge in surgical instrumentation
- Time management
- Customer service
- Effective communication
- Knowledge in anatomy and physiology
- Knowledge in infection control practices
- Knowledge in operating room etiquette
- Interpersonal skills
- Knowledge in collecting medical specimens
- Safe sharps disposal
- Manage sterile field
- Active listening
- Prepare instruments
- Decision-making
- Adaptability and flexibility
- Cross-contamination prevention
Timeline
Server
O'Charley's Restaurant & Bar
03.2024 - Current
Intern
LECOM Health
01.2024 - 05.2024
Shift Leader
LECOM Sports Park
04.2021 - 02.2024
High School Diploma -
McDowell High School
Some College (No Degree) - Surgical Technology
Great Lakes Institute of Technology