Regina Albanese
Philadelphia
Summary
Motivated professional with extensive experience in office support across various industries. Demonstrates a strong work ethic and professional demeanor, consistently delivering exceptional customer service. Proven decision-making skills enhance operational efficiency and client satisfaction.
Creative baker with several years of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
20
20
years of professional experience
Work History
Baker
Sweets by Gina (Self Owned)
Philadelphia
06.2005 - Current
- Monitored inventory levels of ingredients and supplies regularly.
- Operated ovens and mixers to ensure consistent baking results.
- Maintained cleanliness and organization of the baking area consistently.
- Prepared a variety of pastries, cakes and specialty cookies daily.
- Developed new recipes to enhance product offerings creatively.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Kept records of daily production numbers for each type of item produced.
- Decorated cakes, cupcakes, and cookies with icing, sprinkles, and other edible decorations.
- Provided exceptional customer service by clarifying menu item details and executing order transactions with customers.
- Consulted with customers to determine necessary items and facilitate order placement.
Server, Cashier, Front of House Manager
Kelly's Cafe
Boothbay Harbor
05.2023 - 09.2025
- Provided excellent customer service in a fast-paced dining environment.
- Assisted team members during busy periods to enhance workflow.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted customers, resolved queries, and highlighted specials to maximize profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared checks, itemizing total meal costs and taxes.
- Handled cash register efficiently while processing numerous customer transactions.
- Engaged in training new cashiers on register systems and customer service protocols.
- Tracked inventory levels at checkout area to maintain product availability.
Executive Administrative Assistant
Guzzi Engineering
Medford
08.2018 - 11.2021
- Assisted in preparing meeting agendas and distributing materials in advance.
- Optimized organization of filing systems for confidential documents and project files
- Drafted, proofread, and edited internal and external communications promptly.
- Supported project management through documentation and status tracking tasks.
- Collaborated with teams to streamline administrative processes across departments.
- Utilized office software to create reports and presentations for executive reviews.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Coordinated communications between departments to ensure timely completion of projects.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Delivered optimal administrative, customer service and case management support.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Prepared invoices and drafted memos for executives.
Education
Certification - Medical Billing And Coding
Manor College
Jenkintown, PA12-2014
Skills
- Inventory management
- Baking techniques
- Customer relationship management
- Team collaboration
- Cash handling accuracy
- Order processing
- Time management
- Training and mentoring
- Problem solving
- Effective communication
- Quality assurance
References
References available upon request.
Timeline
Server, Cashier, Front of House Manager
Kelly's Cafe
05.2023 - 09.2025
Executive Administrative Assistant
Guzzi Engineering
08.2018 - 11.2021
Baker
Sweets by Gina (Self Owned)
06.2005 - Current
Certification - Medical Billing And Coding
Manor College