Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Regina Albanese

Philadelphia

Summary

Motivated professional with extensive experience in office support across various industries. Demonstrates a strong work ethic and professional demeanor, consistently delivering exceptional customer service. Proven decision-making skills enhance operational efficiency and client satisfaction.

Creative baker with several years of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

20
20
years of professional experience

Work History

Baker

Sweets by Gina (Self Owned)
Philadelphia
06.2005 - Current
  • Monitored inventory levels of ingredients and supplies regularly.
  • Operated ovens and mixers to ensure consistent baking results.
  • Maintained cleanliness and organization of the baking area consistently.
  • Prepared a variety of pastries, cakes and specialty cookies daily.
  • Developed new recipes to enhance product offerings creatively.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Kept records of daily production numbers for each type of item produced.
  • Decorated cakes, cupcakes, and cookies with icing, sprinkles, and other edible decorations.
  • Provided exceptional customer service by clarifying menu item details and executing order transactions with customers.
  • Consulted with customers to determine necessary items and facilitate order placement.

Server, Cashier, Front of House Manager

Kelly's Cafe
Boothbay Harbor
05.2023 - 09.2025
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted team members during busy periods to enhance workflow.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Assisted customers, resolved queries, and highlighted specials to maximize profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Prepared checks, itemizing total meal costs and taxes.
  • Handled cash register efficiently while processing numerous customer transactions.
  • Engaged in training new cashiers on register systems and customer service protocols.
  • Tracked inventory levels at checkout area to maintain product availability.

Executive Administrative Assistant

Guzzi Engineering
Medford
08.2018 - 11.2021
  • Assisted in preparing meeting agendas and distributing materials in advance.
  • Optimized organization of filing systems for confidential documents and project files
  • Drafted, proofread, and edited internal and external communications promptly.
  • Supported project management through documentation and status tracking tasks.
  • Collaborated with teams to streamline administrative processes across departments.
  • Utilized office software to create reports and presentations for executive reviews.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Coordinated communications between departments to ensure timely completion of projects.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed daily invoices, reports and proposals.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Prepared invoices and drafted memos for executives.

Education

Certification - Medical Billing And Coding

Manor College
Jenkintown, PA
12-2014

Skills

  • Inventory management
  • Baking techniques
  • Customer relationship management
  • Team collaboration
  • Cash handling accuracy
  • Order processing
  • Time management
  • Training and mentoring
  • Problem solving
  • Effective communication
  • Quality assurance

References

References available upon request.

Timeline

Server, Cashier, Front of House Manager

Kelly's Cafe
05.2023 - 09.2025

Executive Administrative Assistant

Guzzi Engineering
08.2018 - 11.2021

Baker

Sweets by Gina (Self Owned)
06.2005 - Current

Certification - Medical Billing And Coding

Manor College

Similar Profiles

CREATE PROFILE
Regina Albanese