Regina D'Ancona
Nesquehoning
Summary
Resourceful Juvenile Probation Specialist with a proven track record of successfully managing multiple projects and developing innovative solutions. Excellent problem solving with client relations ensuring all guidelines are being met in a timely manner. Skilled in documentation management while preserving software integrity ensuring classified information is safely secured. Adept at quickly learning new technologies and processes for driving success.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, excellent communication skills and results-oriented mindset.
Overview
28
28
years of professional experience
Work History
Juvenile Probation Specialist
County of Carbon
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved client satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Evaluated client needs and feedback to drive positive results and improvements.
- Maintained overall safe work environment with proper enforcement of safety procedures.
Deputy Clerk
Clerk Of Courts County of Carbon
07.2021 - 08.2022
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Promoted transparency within the court system through meticulous record keeping of all case-related documentation.
Direct Care Worker
Help At Home Health Care
11.2019 - 07.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept clients engaged in social networks and communities for personal health and growth.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Machine Operator
PSI Container
07.2004 - 08.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Wait Staff Member
DiMaggio's Pizza
03.1997 - 07.2004
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Education
Panther Valley High School 40
Summit Hill, PA06-1999
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Knowledge sharing
- Workflow automation
- Teamwork and collaboration
- Self motivation
- Time management
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
Timeline
Juvenile Probation Specialist
County of Carbon
08.2022 - Current
Deputy Clerk
Clerk Of Courts County of Carbon
07.2021 - 08.2022
Direct Care Worker
Help At Home Health Care
11.2019 - 07.2021
Machine Operator
PSI Container
07.2004 - 08.2014
Wait Staff Member
DiMaggio's Pizza
03.1997 - 07.2004
Panther Valley High School 40
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